CompuCom Systems Executive to Present at IT Support Industry's Largest Annual Conference & Expo; Executive Presentation at HDI 2006 to Focus on Techniques for Decreasing Service Desk Operational Costs While Dramatically Increasing Service Quality.DALLAS -- CompuCom Systems, Inc., a leading IT managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality provider that helps organizations maximize resources and achieve continuous improvement, today announced the participation of one of its seasoned service desk experts at the Annual HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect Conference and Expo held this week, March 19-22, 2006, at the Gaylord Opryland Resort in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. . A successful track record in working with the world's leading companies to transform the way people and information connect has created a rich knowledge base at CompuCom, resulting in company experts often being sought out to speak at industry renowned forums. CompuCom, a Platinum Equity Platinum Equity is an American information technology and private equity firm. It was founded by billionaire Tom Gores in 1995 and is headquartered in Beverly Hills, California. company, is a vendor-independent, IT services, hardware and software provider that employs a holistic strategy to help its clients simplify complexity, maximize resource utilization, achieve continuous improvement and drive excellence. On Wednesday, March 22 from 8:45 a.m. - 9:45 a.m. CST CST abbr. 1. Central Standard Time 2. convulsive shock treatment CST Central Standard Time Noun 1. , the session entitled, "The Flexible Service Desk," will focus on driving maximum value from an organization's IT infrastructure to fully optimize the service desk. CompuCom's service desk is effectively the heart of CompuCom's Integrated Infrastructure Management(TM) strategy which allows clients to better manage their IT environments for reduced downtime, lower total cost of ownership and higher end-user satisfaction. With more than 20 years of experience creating and building service desk and help desk organizations, Meg Frantz, Vice President, Service Desk for CompuCom, is a well-respected expert in the service and support industry and has been an invited speaker at numerous industry events. Ms. Frantz was recruited in 1995 to build CompuCom's service desk and dispatch support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services and under her leadership, CompuCom has earned prestigious client support industry commendations. Before joining CompuCom, Ms. Frantz held senior leadership positions in help desk services with Accenture and Greyhound Lines Greyhound Lines is the largest inter-city common carrier of passengers by bus in North America , serving 2,200 destinations in the United States. It was founded in Hibbing, Minnesota, USA, in 1914 and incorporated as "The Greyhound Corporation" in 1926. . Produced by HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, the HDI Annual Conference & Expo is the world's largest and most respected industry event for IT help desk and service and support professionals dedicated to achieving greater productivity by establishing and maintaining best practices. Approximately 2,000 service and support professionals will be at the conference. The four-day event will feature an expo hall Expo Hall is an indoor arena located at the Florida State Fairgrounds in Tampa, Florida. The arena was used by the National Hockey League's Tampa Bay Lightning during the team's first season in the league in 1992-1993. showcasing the latest tools, technologies and services from nearly 100 exhibitors and will offer a robust conference program with more than 100 sessions in six tracks. For more information about the HDI Annual Conference & Expo, visit www.thinkhdi.com/hdi2006. About CompuCom Systems, Inc. CompuCom Systems is a leading IT managed services provider. As a vendor-independent, single-source supplier, CompuCom offers IT outsourcing, application development, systems integration, and consulting, as well as the procurement and management of hardware and software. Experts throughout our company hold a combined total of more than 33,000 industry certifications, and CompuCom employs more than 6,000 highly skilled associates. Together with our Canadian subsidiary, CCSI CCSI Computer & Control Solutions, Inc CCSI Cisco Certified Systems Instructor (training qualification) CCSI Canadian Centre for Swine Improvement CCSI Contemporary Control Systems, Inc CCSI Channel Coding with Side Information Technology Solutions Corp., CompuCom offers extensive technology and industry-specific expertise to help clients across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. move to the high-value, integrated infrastructures that help them achieve their business goals. CompuCom is a Platinum Equity company and was founded in 1987. For more information, visit www.CompuCom.com. |
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