CompuCom Systems, Inc. Corrects and Replaces Previous Release, BW0275, TX-COMPUCOM-SYSTEMS.Business Editors NOTE: The following news release replaces and corrects the previous CompuCom Systems, Inc. news release, which ran Tuesday, June 27 on Business Wire, BW0275 (TX-COMPUCOM-SYSTEMS) DALLAS--(BUSINESS WIRE)--June 28, 2000 CompuCom Expands IT Support Capacity with the Opening of Third Help Desk Operations Facility; Award-Winning Help Desk Operations Expand to Include Newest Facility in Tempe, Ariz. CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ) today announced the opening of a new help desk facility in Tempe, Ariz. This is the third operation of its kind for the leading infrastructure solutions provider. The 32,000 square foot facility will increase client call-volume capacity and provide alternative site redundancy for CompuCom's award-winning help desk. CompuCom expects to begin taking client calls at this facility in July. CompuCom's Dallas and Paulsboro, N.J. help desk facilities currently support more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers and leading system integrators. CompuCom's certified See certification. support experts have institutional knowledge in commercial applications, network and client operating systems See desktop operating system. , computing hardware platforms Each hardware platform, or CPU family, has a unique machine language. All software presented to the computer for execution must be in the binary coded machine language of that CPU. Following is a list of the major hardware platforms in existence today. See platform. , and most recently wireless personal digital assistant (PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). ) applications. Said Ed Coleman Ed Coleman is the name of:
Richard Bowman will serve as director of help desk operations and oversee the Tempe, Ariz. location. Bowman formerly served as director of help desk for InaCom and will report to Meg Frantz, vice president of help desk operations for CompuCom. CompuCom's help desk has received several industry awards including the 1998 and 1999 STAR (Software Technical Assistance Recognition) Award in the outstanding outsourcer category from the Software Support Professionals Association. Most recently, CompuCom was recognized as the highest ranked outsourced help desk provider by the Help Desk Institute as the only outsourcer to achieve a finalist place in the Help Desk Institutes' 2000 Team Excellence Award. In addition, CompuCom's help desk has received the prestigious Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification for the past three years, 1998, 1999 and 2000, demonstrating CompuCom's commitment to following industry best practices. About CompuCom Systems, Inc. (www.compucom.com) CompuCom Systems, Inc., headquartered in Dallas, Texas “Dallas” redirects here. For other uses, see Dallas (disambiguation). The City of Dallas (pronounced [ˈdæl.əs] or [ˈdæl. , provides people, process and technology to deliver infrastructure solutions that optimize E-business and enterprise applications. Combining knowledge, strategy and tactical experience, CompuCom offers business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in , IT outsourcing, IT consulting and systems integration for clients operating in the re@l world(SM). This press release contains certain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. regarding the operations of the help desk in Tempe, Ariz. that involve certain risks and uncertainties that could cause actual results to differ materially from the results discussed herein, specifically, that the help desk may not be operational in July and there may not be client calls taken in July or any other time. Recipients of this press release are cautioned to consider these risks and uncertainties and to not place undue reliance on these forward-looking statements. |
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