CompuCom Selects Salesforce.com's Online Customer Relationship Management Solution Over Traditional Client/Server Software.Business Editors/High-Tech Writers SAN FRANCISCO--(BUSINESS WIRE) June 24, 2002 CompuCom Systems Goes Live With Over 200 Users On Salesforce.com in Fewer Than 30 Days Salesforce.com, the market leader in online customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), today announced that CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ), has standardized on salesforce.com's Web Services-based CRM solution. CompuCom, a provider of outsourcing and systems integration services, chose salesforce.com for the benefits available via an online software model. CompuCom decided on salesforce.com for a fraction of the cost, fraction of the time, and fraction of the risk of traditional software systems, and moved from decision to deployment for over 200 users in multiple locations around the country in less than a month. With 56 services centers and 3800 employees around the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , CompuCom was looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. a CRM solution to be the central, real-time repository for information from each region. CompuCom selected salesforce.com because the sophisticated online system could effectively track and manage its customers and prospects. Salesforce.com provides CompuCom's sales teams with all of the tools and data they need to deliver outstanding service to both customers and prospects. Since implementing the solution, CompuCom has been able to track and access results and opportunities on demand, customize reports by region, customer, or other need, and tailor the system on the fly. "When looking for a CRM solution, we were highly impressed by salesforce.com's ease of use, flexibility and quick implementation," said Ed Coleman, CompuCom CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "We chose not to evaluate client/server-based systems, because salesforce.com could offer us immediate benefits that the traditional software systems couldn't provide. Our sales team was able to promptly reallocate Verb 1. reallocate - allocate, distribute, or apportion anew; "Congressional seats are reapportioned on the basis of census data" reapportion allocate, apportion - distribute according to a plan or set apart for a special purpose; "I am allocating a loaf of their time from gathering information to more selling and better customer care." "One of the remarkable strengths of salesforce.com is that sales teams can have the solution implemented, customized, and rolled out with huge success in a matter of weeks," said Marc Benioff, chairman and CEO of salesforce.com. "Salesforce.com's unique combination of cost-effectiveness and rapid execution alleviates the need for the costly and long implementations of traditional client/server solutions." Salesforce.com currently has over 4,700 customers for its online CRM solution, including global leaders such as le Meridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. About salesforce.com Salesforce.com builds and delivers enterprise applications as scalable online services. The salesforce.com product suite -- Professional Edition, Enterprise Edition, and Offline Edition -- gives companies a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Salesforce.com has received considerable recognition in the industry, including two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring Red Herring A preliminary registration statement that must be filed with the SEC describing a new issue of stock (IPO) and the prospects of the issuing company. Notes: 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editor's Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com customers include Autodesk, Dow Jones Newswires Dow Jones Newswires is the real-time financial news organization owned by Dow Jones. Founded in 1882, its primary competitors are Bloomberg L.P. and Reuters. The company reports more than 420,000 subscribers -- including brokers, traders, analysts and fund managers -- as of July , Fujitsu Computer Products of America, Fujitsu Technology Solutions, Kikkoman, le Meridien, Paymentech, PMI See Private Mortgage Insurance. Mortgage Insurance, Putnam Lovell Securities, Siemens PT&D, Suntory Foods, Textron Fastening Systems, USA Today and Wachovia. |
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