CompuCom Receives 1999 Help Desk Institute Award; Help Desk Outsourcing Capabilities Recognized.Business/Technology Editors DALLAS--(BUSINESS WIRE)--April 5, 2000 CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ), a leading infrastructure solutions provider, today announced it received the "Team Excellence" second place award, and top ranking in the outsourcer category, from the Help Desk Institute (HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect ). The prestigious award honors the help desk team who has most enhanced the image of the help desk profession by setting and achieving the highest standards of excellence in customer support. HDI bases their selection of the Team Excellence Award winner on specific criteria that evaluates the applicant's ability to demonstrate excellence within three categories: people, process, and technology. CompuCom's help desk supports more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers, and leading system integrators. CompuCom's help desk has on staff more than 200 experts certified in the leading applications, network and client operating systems See desktop operating system. , and computing hardware platforms Each hardware platform, or CPU family, has a unique machine language. All software presented to the computer for execution must be in the binary coded machine language of that CPU. Following is a list of the major hardware platforms in existence today. See platform. . "CompuCom's support center is truly a best-in-class operation. Their attention to people, process and technology allows them to be innovative in how they provide support to their clients. Their dedication to their people and their clients is truly a great accomplishment," said Ken Webb, Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. , Help Desk Institute. "For many organizations, the benefits from outsourcing help desk are enormous," said Ed Coleman Ed Coleman is the name of:
About Help Desk Institute Help Desk Institute provides targeted information about the technologies, tools and trends of the help desk and customer support industry, as well as customized training and certification programs for both the individual and site support organization. HDI cosponsors the Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services Conference and Expos, offers regional training, and publishes a wide range of training publications and research materials. HDI is the leading support services association with over 3,500 members worldwide, with partners in 4 countries and 52 chapters in the US and Canada. The web site is www.helpdeskinst.com. About CompuCom Systems, Inc. (www.compucom.com) CompuCom Systems, Inc., headquartered in Dallas, provides people, process and technology to deliver infrastructure solutions that optimize E-business and enterprise applications. Combining knowledge, strategy and tactical experience, CompuCom offers business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in , IT outsourcing, and IT consulting and systems integration for clients operating in the re@l world(SM). |
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