CompuCom Opens Second Help Desk; New Facility Offers Disaster Recovery and Contingency Capabilities.DALLAS--(BUSINESS WIRE)--June 1, 1998--CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ), a leading network integration company, goes "live" today with a second Help Desk facility, located at CompuCom's Advanced Configuration Center in Paulsboro, N.J. It is anticipated that the center will employ in excess of 100 agents. CompuCom's initial Help Desk, located at the company headquarters in Dallas, provides customers with a single source for best-of-class support for software, hardware, integrated desktop and network management. Established in 1995, CompuCom's Help Desk Service grew revenues by 295% in 1997 and recently achieved Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) Certification. The New Jersey facility is an exact duplication duplication /du·pli·ca·tion/ (doo-pli-ka´shun) 1. the act or process of doubling, or the state of being doubled. 2. of the Texas facility in terms of services (networking) Terms Of Service - (TOS) The rules laid down by an on-line service provider such as AOL that members must obey or risk being "TOS-sed" (disconnected). offered and applications supported. One of CompuCom's primary goals in building the new Help Desk was to establish redundancy of service, which is an essential feature of an effective disaster recovery/contingency plan. The second Help Desk minimizes disruption of service to customers and loss of information/data in the event of a catastrophe, such as major power failure, by bolstering operation plans to restore normal service as quickly as possible and facilitating communication plans to notify all necessary parties of service status. With a single phone call to the Help Desk, customers can access all of CompuCom's support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Designed to provide support on any type of desktop problem, CompuCom's Help Desk meets the needs of companies that have no internal help desk, or companies that want to outsource their support. It allows IS managers to access CompuCom's extensive help desk expertise to enhance their company's desktop services and performance. "Our Help Desk customers depend on us to provide consistent, high-quality support for their desktops and networks, and we're pleased to be able to offer them the added security of a second help desk," said Bill Barry, CompuCom's executive vice president and COO (Cell Of Origin) See mobile positioning. . "This clearly demonstrates the importance of Help Desk Services as a fundamental part of CompuCom's business." -0- CompuCom Systems, Inc., headquartered in Dallas, is a leading provider of network integration services and distributed desktop products for corporate customers worldwide. CompuCom's services include: LAN/WAN LAN/WAN Local Area Network/Wide Area Network projects, consulting and asset tracking; network management, help desk and field engineering; procurement The fancy word for "purchasing." The procurement department within an organization manages all the major purchases. , configuration, distribution and software management. CompuCom is accessible via the Internet at http://www.compucom.com.
CONTACT: CompuCom Systems, Inc., Dallas
Carrie Hunnicutt, 972/856-5794
E-mail: chunnicu@compucom.com
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