CompuCom First to Earn Prestigious ``Best IBM Customer Service -- Western US'' Award.Business Editors/High-Tech Writers DALLAS--(BUSINESS WIRE)--May 31, 2001 IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Award Recognizes CompuCom's San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. District For Outstanding Customer Satisfaction CompuCom Systems, Inc., (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ), a leading digital infrastructure solutions provider, today announced that IBM has bestowed the first-ever Best IBM Customer Service-Western US award to CompuCom's San Antonio district earlier this month for exceptional customer satisfaction for on-site hardware repair. CompuCom is the first company to be honored with this award at the IBM Spring Training and Recognition Conference, which recently took place at the Coronado Springs Resort in Orlando, Florida The city of Orlando is a major city in central Florida and is the county seat of Orange County, Florida. According to the 2000 census, the city population was 185,951. A 2006 U.S. . Customer satisfaction, first-time fix rate and parts used per call were among the criteria IBM used to select CompuCom as the service provider offering the best customer service in the Western US. "CompuCom has achieved outstanding customer satisfaction, and we are proud to honor the San Antonio district with this award," said Joe Ciulla, Channel Service Support Manager for IBM's PersonalComputing Division. "CompuCom's exemplary on-site hardware repair, offered through its Workplace Outsourcing(TM) service portfolio, is consistent with our commitment to quality. As a reflection of our own high customer service standards, CompuCom helps us to attract new customers and retain existing ones." "We place great emphasis on achieving service quality excellence by delivering the best solutions and business benefits to our clients," said John McKenna John McKenna (1855 – March 1936) was an Irish self-made businessman and former rugby player, who was the first manager of Liverpool. He was a friend of John Houlding and remained with him after Everton left Anfield for Goodison Park. , Senior Vice President Workplace Outsourcing(TM) at CompuCom. "We are honored by this award, and extremely pleased with the quality of service that our San Antonio district is providing." Thirteen of CompuCom's national service delivery districts were honored with an invitation to attend the IBM conference, which was held exclusively for the top 10 percent of IBM's service providers. About CompuCom Systems, Inc. CompuCom Systems, Inc. is a leading digital infrastructure solutions provider. CompuCom's clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators and wireless technology providers. CompuCom's technology solutions reach more than one million end users a year, helping companies master complex technologies. CompuCom leverages people, process and technology to offer best in class solutions that enable, optimize and operate the digital technology infrastructure. CompuCom is a Safeguard Scientifics (NYSE NYSE See: New York Stock Exchange :SFE See Sydney Futures Exchange. ) partner company, and is accessible via the Internet at www.compucom.com. Certain statements contained in this release constitute "forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. " within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. These statements are subject to certain risks and uncertainties that could cause actual results to differ materially from those indicated by the forward-looking statements, and as a result could have an adverse impact on CompuCom's business, financial condition and operating results. These factors include, among other things, potential fluctuations in operating results, working capital financing and interest rate fluctuations, management of growth and future acquisitions, attraction and retention of key management and technical personnel, competition, major vendor's direct marketing initiatives, dependence on major vendors and reliance upon vendor programs, control by Safeguard Scientifics, Inc., and the matters discussed in CompuCom's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. and other public filings and disclosures. Readers should refer to those documents and should not place undue reliance on these forward-looking statements. |
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