CompuCom Expands IT Support Capacity with the Opening of Third Help Desk Operations Facility.Business/Technology Editors DALLAS--(BUSINESS WIRE)--June 27, 2000 -Award-winning help desk operations expand to include newest facility in Phoenix- CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ) today announced the opening of a new help desk facility in Phoenix, Ariz. This is the third operation of its kind for the leading infrastructure solutions provider. The already operational, 32,000 square foot facility increases client call-volume capacity and provides alternative site redundancy for CompuCom's award-winning help desk. CompuCom's Dallas and Paulsboro, N.J., help desk facilities currently support more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers and leading system integrators. CompuCom's certified support experts have institutional knowledge in commercial applications, network and client operating systems See desktop operating system. , computing hardware platforms Each hardware platform, or CPU family, has a unique machine language. All software presented to the computer for execution must be in the binary coded machine language of that CPU. Following is a list of the major hardware platforms in existence today. See platform. , and most recently wireless personal digital assistant (PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). ) applications. Said Ed Coleman Ed Coleman is the name of:
Richard Bowman, will serve as director of help desk operations and oversee the Phoenix location. Bowman formerly served as director of help desk for InaCom and will report to Meg Frantz, vice president of help desk operations for CompuCom. CompuCom's help desk has received several industry awards including the 1998 and 1999 STAR (Software Technical Assistance Recognition) Award in the outstanding outsourcer category from the Software Support Professionals Association. Most recently, CompuCom was recognized as the highest ranked outsourced help desk provider by the Help Desk Institute as the only outsourcer to achieve a finalist place in the Help Desk Institutes' 2000 Team Excellence Award. In addition, CompuCom's help desk has received the prestigious Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification for the past three years, 1998, 1999 and 2000, demonstrating CompuCom's commitment to following industry best practices. About CompuCom Systems, Inc. (www.compucom.com) CompuCom Systems, Inc., headquartered in Dallas, Texas “Dallas” redirects here. For other uses, see Dallas (disambiguation). The City of Dallas (pronounced [ˈdæl.əs] or [ˈdæl. , provides people, process and technology to deliver infrastructure solutions that optimize E-business and enterprise applications. Combining knowledge, strategy and tactical experience, CompuCom offers business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in , IT outsourcing, and IT consulting and systems integration for clients operating in the re@l world(SM). |
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