CompuCom Earns Support Center Practices Certification for Unprecedented Seventh Straight Year.Business Editors/High-Tech Writers DALLAS--(BUSINESS WIRE)--June 9, 2004 CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ), a national leader in helping companies plan, implement and manage multi-vendor, industry standard computing computing - computer environments, announced today that its Enterprise Help Desk has achieved certification for the seventh consecutive year under the prestigious Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) Certification program. CompuCom achieved certification after an extensive audit of their Dallas Dallas, city (1990 pop. 1,006,877), seat of Dallas co., N Tex., on the Trinity River near the junction of its three forks; inc. 1871. The second largest Texas city, after Houston, and the eighth largest U.S. support center. SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry. "Our focus has always been on delivering excellent service to our clients. Our Enterprise Help Desk is a key component in CompuCom's Integrated Infrastructure Management solution," said Meg Frantz, VP Enterprise Help Desk, CompuCom Systems, Inc. Meg states, "This approach combines state-of-the-art technologies, methodologies, and business and technical skills that are focused on delivering significant value to clients. By re-certifying annually, our clients are assured we incorporate continuous improvement into our tools and processes. This certification reinforces to our clients our use of industry best practices." SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ), a consortium of leading technology companies, and Service Strategies Corp., defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Certified See certification. organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits. "As the first company in the industry to be certified for seven consecutive years, CompuCom continues to demonstrate an industry leading commitment to service excellence," said Greg Coleman Greg Jerome Coleman (born September 9, 1954 in Jacksonville, Florida) is a retired American football punter who had a 12-year career in the National Football League playing for the Cleveland Browns, the Minnesota Vikings, and the Washington Redskins. , Vice President of Certification for Service Strategies Corporation. "Meeting and exceeding evolving customer expectations is no small challenge. CompuCom has successfully leveraged the SCP Certification program to ensure they deliver industry standard support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services today and into the future." About CompuCom Systems, Inc. CompuCom Systems, Inc. (Nasdaq:CMPC), headquartered in Dallas, is a national leader in helping companies plan, implement and manage multi-vendor, industry standard computing environments. CompuCom's clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. and wireless technology providers. CompuCom leverages people, process and technology to offer best-in-class solutions that enable, optimize optimize - optimisation and operate the digital technology infrastructure. CompuCom is accessible via the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the at www.compucom.com. About Support Center Practices (SCP) Certification The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA, forty of its member companies, and Service Strategies Corp. created the program. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. The SSPA represents over 20,000 service executives in over 2,400 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information about SSPA, visit http://www.theSSPA.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858-674-4864, email info@servicestrategies.com or visit http://www.scpcertification.com/. |
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