CompuCom Earns Prestigious Support Center Practices Certification for Fourth Consecutive Year.

Business/High-Tech Editors

DALLAS--(BUSINESS WIRE)--June 13, 2001

CompuCom Systems, Inc., (Nasdaq:CMPC), a leading digital infrastructure solutions provider, announced today that it has earned the prestigious Support Center Practices (SCP) Certification for the fourth consecutive year.

As a result of its continued focus on client satisfaction and service excellence, CompuCom was awarded SCP certification for world-class support after extensive audits of its Enterprise Help Desk center in Dallas, TX. CompuCom's OnCall(SM) and OnlyCall(SM) Help Desk services are focused on helping clients maximize productivity and generate operational efficiencies by providing fast, effective access to problem resolution resources.

"CompuCom combines state-of-the-art systems, comprehensive technical skills and methodologies that are focused on delivering significant value to clients," says Meg Frantz, vice president of Enterprise Help Desk for CompuCom Systems, Inc. "Our enterprise help desk services are designed to create competitive advantage for our clients by providing the right mix of people, processes and technology to meet service level objectives and improve end-user productivity."

CompuCom's Enterprise Help Desk center achieved certification after meeting the requirements associated with more than 100 business elements defined in the SCP program. SCP certification, which was created with The Service and Support Professionals Association (SSPA), quantifies the effectiveness of customer support centers based upon a stringent set of performance standards and represents best practices in the technology support industry. The certification measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, customer relationship management and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high-performance standards through annual re-certification audits.

"SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies," said Bill Rose, founder and executive director of The Software Support Professionals Association (SSPA). "SCP certification places CompuCom among the industry leaders for their continued excellence in service support."

About CompuCom Systems, Inc.

CompuCom Systems, Inc. is a leading digital infrastructure solutions provider. CompuCom's clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators and wireless technology providers. CompuCom's technology solutions reach more than one million end users a year, helping companies master complex technologies. CompuCom leverages people, process and technology to offer best in class solutions that enable, optimize and operate the digital technology infrastructure. CompuCom is a Safeguard Scientifics (NYSE:SFE) partner company, and is accessible via the Internet at www.compucom.com.

About Support Center Practices Certification

The SCP certification program was developed to address service quality issues that affect the rapidly growing technology support industry. Thirty-five companies, representing the core membership of the Service and Support Professionals Association (SSPA) created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering world-class support. The SSPA is made up of over 500 of the world's leading technology companies and provides a value added forum where service and support professionals share ideas and discuss developing trends. For more information about SSPA, visit http://www.supportgate.com. Service Strategies Corporation is responsible for administering the SCP certification program and conducting on-site certification audits. For more information about SCP certification, contact Service Strategies Corporation at 858/674-4864 or visit http://www.supportgate.com/scp.

Certain statements contained in this release constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are subject to certain risks and uncertainties that could cause actual results to differ materially from those indicated by the forward-looking statements, and as a result could have an adverse impact on CompuCom's business, financial condition and operating results. These factors include, among other things, potential fluctuations in operating results, working capital financing and interest rate fluctuations, management of growth and future acquisitions, attraction and retention of key management and technical personnel, competition, major vendor's direct marketing initiatives, dependence on major vendors and reliance upon vendor programs, control by Safeguard Scientifics, Inc., and the matters discussed in CompuCom's Annual Report on Form 10-K and other public filings and disclosures. Readers should refer to those documents and should not place undue reliance on these forward-looking statements.