CompuCom Earns Prestigious Support Center Practices - SCP - Certification for Fifth Consecutive Year; Certification Recognizes CompuCom for Delivering Excellent Service.Business Editors & High Tech Writers CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ), a provider of outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. and systems integration services, announced today that its Enterprise Help Desk has achieved certification under the prestigious Support Center Practices "SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. " Certification program. CompuCom achieved certification after an extensive audit of its Enterprise Help Desk facilities. SCP Certification qualifies and quantifies the effectiveness of client service based upon a stringent set of performance standards and represents best practices in the industry. CompuCom is one of only two companies to receive this certification for five consecutive years: "We are dedicated to delivering excellent service and to this certification process because it not only assures our clients of our use of industry best practices, but by re-certifying annually our clients are guaranteed continuous improvement in our tools and processes. CompuCom combines state-of-the-art technologies, business and technical skills, and methodologies that are focused on delivering significant value to clients," says Meg Frantz, vice president of Enterprise Help Desk for CompuCom Systems, Inc. SCP Certification is an internationally recognized standard created by the Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) and a consortium of IT companies to create a recognized quality certification for Support Centers and to provide a method of benchmarking for Support Center practices. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements defined in the SCP program. SCP Certification measures factors such as corporate commitment and strategic direction, client satisfaction, performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. , research and development interface, and other strategic areas of the support operation. Certified See certification. companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits. "We would like to congratulate CompuCom on being the first company to achieve SCP Certification for five consecutive years," said Greg Coleman Greg Jerome Coleman (born September 9, 1954 in Jacksonville, Florida) is a retired American football punter who had a 12-year career in the National Football League playing for the Cleveland Browns, the Minnesota Vikings, and the Washington Redskins. , vice president of certification, Service Strategies Corporation. "This accomplishment clearly demonstrates CompuCom's commitment to providing their customers with the highest quality support and overall dedication to service excellence." "SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies," said Bill Rose, founder and executive director of the Service & Support Professionals Association (SSPA). "CompuCom can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification." About CompuCom Systems, Inc. CompuCom Systems, Inc. (Nasdaq:CMPC), headquartered in Dallas, is a leading provider of IT outsourcing and systems integration services. CompuCom's clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. and wireless technology providers. CompuCom leverages people, process and technology to offer best-in-class solutions that enable, optimize optimize - optimisation and operate the digital technology infrastructure. CompuCom is accessible via the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the at www.compucom.com. About Support Center Practices (SCP) Certification The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and thirty-five of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. The SSPA is made up of over 500 of the world's leading technology companies and provides a value added Value Added The enhancement a company gives its product or service before offering the product to customers. Notes: This can either increase the products price or value. forum where service and support professionals share ideas and discuss developing trends. For more information about SSPA, visit http://www.supportgate.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858/674-4864 or visit http://www.supportgate.com/scp. |
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