CompuCom Associate Receives IBM's Customer Engineer of the Year Award; 17 CompuCom Locations Receive Premier Status, Most Among IBM US Business Partners.Business Editors/High-Tech Writers DALLAS--(BUSINESS WIRE)--June 18, 2003 CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ), a leading provider of IT outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. , technology procurement The fancy word for "purchasing." The procurement department within an organization manages all the major purchases. and systems integration services, announced today that Tim Mellinger, a CompuCom Networking Analyst based out of Chicago, received IBM's Customer Engineer of the Year Award. Mellinger received the award at the third annual Service Premier Partner Recognition event in Orlando. CompuCom also received Premier Status from IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) for 17 of its locations, up from 14 in 2002 and 13 in 2001. "We are very pleased to present the Customer Engineer of the Year Award to Tim. He was selected among engineers from over 1,400 service locations for being the best in customer satisfaction, parts efficiency and first-time fix," said Joe Ciulla, Channel Services Manager at IBM. "By receiving Premier Status for 17 of its locations, CompuCom demonstrates its commitment to service excellence and customer satisfaction, along with its long-term partnership with IBM." "We are very proud of Tim and of our associates at the 17 locations. Winning this award and receiving Premier Status in these locations is a direct result of the hard work and dedication of Tim and our other associates and our focus on service quality," said John McKenna John McKenna (1855 – March 1936) was an Irish self-made businessman and former rugby player, who was the first manager of Liverpool. He was a friend of John Houlding and remained with him after Everton left Anfield for Goodison Park. , Senior Vice President of Services at CompuCom. "We have gone from 13 locations receiving Premier Status in 2001, to 17 in 2003, and expect to surpass that number next year. To do so we will continue focusing on customer satisfaction and on process improvement to provide our clients with the best service possible." About CompuCom Systems, Inc. CompuCom Systems, Inc. (Nasdaq:CMPC), headquartered in Dallas, is a leading provider of IT outsourcing, technology procurement and systems integration services. CompuCom's clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. and wireless technology providers. CompuCom leverages people, process and technology to offer best-in-class solutions that enable, optimize optimize - optimisation and operate the digital technology infrastructure. CompuCom is accessible via the Internet at www.compucom.com. |
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