CompuCom's Meg Frantz Promoted to Vice President of Services Support Center.Business/Technology Editors DALLAS--(BUSINESS WIRE)--April 5, 2000 - Frantz Brings More Than 15 Years of Help Desk and Information Technology Experience to New Position - CompuCom Systems, Inc. (Nasdaq:CMPC CMPC Classified Matter Protection and Control CMPC Compañia Manufacturera de Papeles y Cartones S.A. CMPC Cisco Multi-Path Channel CMPC Children's Media Policy Coalition CMPC Central Milk Producers Cooperative CMPC Connecticut Minority Purchasing Council ), a leading infrastructure solutions provider, today announced the promotion of Meg Frantz to vice president of its Services Support Center. Frantz is responsible for the implementation of CompuCom's help desk strategy and the management of the company's Services Support Center, which provides help desk and on site dispatch services to CompuCom's clients. Frantz has been with CompuCom since 1995, serving as director of help desk services where she was responsible for overseeing the successful delivery of CompuCom's help desk and dispatch services. Under Frantz's direction, CompuCom's help desk has received several industry awards, including the 1998 and 1999 STAR (Software Technical Assistance Recognition) Award in the outstanding outsourcer category from the Software Support Professionals Association. Most recently, CompuCom was recognized as the highest ranked outsourced help desk provider by the Help Desk Institute as the only outsourcer to achieve a finalist place in the Help Desk Institutes' 2000 Team Excellence Award. CompuCom's help desk is staffed by more than 200 vendor-certified specialists and handles more than 60,000 client calls every month. Help desk is a component of CompuCom's integrated IT outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. services, which also include on-site engineering, asset management, network and server management, and software services including license management. CompuCom also provides business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in and IT consulting and systems integration. Before joining CompuCom, Frantz managed a support center for Anderson Consulting. Prior to that, Frantz implemented and managed the nationwide technology support infrastructure for Greyhound Lines Greyhound Lines is the largest inter-city common carrier of passengers by bus in North America , serving 2,200 destinations in the United States. It was founded in Hibbing, Minnesota, USA, in 1914 and incorporated as "The Greyhound Corporation" in 1926. . "Meg brings extensive experience and knowledge of client requirements to this position," said Ed Coleman Ed Coleman is the name of:
"My goal is to continue building a successful IT support outsourcing organization focused on client performance and over-achievement of expectations," said Frantz. Frantz holds a Bachelor of Science Noun 1. Bachelor of Science - a bachelor's degree in science BS, SB bachelor's degree, baccalaureate - an academic degree conferred on someone who has successfully completed undergraduate studies degree in business management from Louisiana Tech University Louisiana Tech University, at Ruston; coeducational; state supported; chartered 1894, opened 1895 as an industrial institute. It became Louisiana Polytechnic Institute in 1921 and attained university status in 1970. and completed the mid-management program at Southern Methodist University Southern Methodist University, at Dallas, Tex.; United Methodist; coeducational; chartered 1911. The school's facilities include laboratories for electron microscopy and stable isotopes, a museum of paleontology, and a graduate research center. . About CompuCom Systems, Inc. (www.compucom.com) CompuCom Systems, Inc., headquartered in Dallas, provides people, process and technology to deliver infrastructure solutions that optimize E-business and enterprise applications. Combining knowledge, strategy and tactical experience, CompuCom offers business process outsourcing, IT outsourcing, and IT consulting and systems integration for clients operating in the re@l world(SM). |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion