Comprehensive Report Identifies the Fastest Growing Vertical Markets for Contact Centre Technology and Services.DUBLIN Dublin, city, Republic of Ireland Dublin, Irish Baile Átha Cliath, county borough (1991 pop. 915,516), Leinster, capital of the Republic of Ireland, on Dublin Bay at the mouth of the Liffey River. , Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c66290) has announced the addition of "Contact Centre Markets and Technologies Databook for Benelux" to their offering. The databook is a detailed information resource covering current and forecast contact centre market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope of this title: All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound routing hardware and software, outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" and workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. . Highlights of this title: Overall domestic agent position growth is slowing or declining in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Western Europe Western Europe The countries of western Europe, especially those that are allied with the United States and Canada in the North Atlantic Treaty Organization (established 1949 and usually known as NATO). . Technology and business changes - including IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , virtualization An umbrella term for enhancing a computer's ability to do work. Following are the ways virtualization is used. Hardware Virtualization Partitioning the computer's memory into separate and isolated "virtual machines" simulates multiple machines within one physical computer. , managed and hosted services, workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. technologies, SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. growth, and public sector spending are driving increased investment. Consequently technology spending will continue to rise, but learning exactly how to tap into it will be more critical than ever. Reasons to order your copy: Understand evolving contact centre technology investment and adoption. Identify the fastest growing vertical markets for contact centre technology and services. Gain insight into key contact centre growth patterns. Contents: Overview Catalyst Summary Definitions AGENT POSITIONS Contact centres and Agent Positions in Benelux In-house and Outsourced Agent Positions in Benelux Agent positions in Benelux by vertical market Agent positions in Benelux by size-band Agent positions in Benelux by telephony end-point Agent positions in Benelux by technology location TECHNOLOGY SPENDING Benelux contact centre technology spending by application Benelux contact centre technology spending by vertical Benelux contact centre technology spending by size-band CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING Benelux contact centre Inbound hardware technology spending by vertical Benelux contact centre Inbound hardware technology spending by size-band CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING Benelux contact centre Non-switch software technology spending by vertical Benelux contact centre Non-switch software technology spending by size-band CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING Benelux contact centre Outbound technology spending by vertical Benelux contact centre Outbound technology spending by size-band CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING Benelux contact centre Quality Monitoring technology spending by vertical Benelux Contact centre Quality Monitoring technology spending by size-band CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING Benelux contact centre Switch-dependent technology spending by vertical Benelux Contact centre Switch-dependent technology spending by size-band CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING Benelux contact centre Switch-independent technology spending by vertical Benelux contact centre Switch-independent technology spending by size-band CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING Benelux contact centre Workforce Management technology spending by vertical Benelux contact centre Workforce Management technology spending by size-band APPENDIX Further reading Ask the analyst List of Figures List of Tables For more information visit http://www.researchandmarkets.com/reports/c66290 Source: Datamonitor |
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