Complimentary Registration Now Open For Call Center Optimization Forum.Nationwide Seminar Series to Focus on Best Practices and Key Technologies for Improved Call Center Performance and Quality CAMARILLO, Calif. -- Registration is now open for the much-anticipated 2008 Call Center Optimization Forum (http://www.OptimizeYourCallCenter.com). Sponsored by VPI VPI Voice Print International (Camarillo, CA) VPI Virtual Path Identifier (used in Asynchronous Transfer Mode) VPI Virginia Polytechnic Institute (aka Virginia Tech) , Pipkins Pipkins (originally Inigo Pipkin) was a British children's TV programme. Hartley Hare, Pig, Topov and the gang, were the stars of ATV's legendary pre-school series which ran from January 1973 to 29 December 1981. and SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. - pioneers in the development of best-of-breed call center performance optimization technologies - and by CCNG CCNG Call Center Network Group International, Inc. (Flower Mound, TX) , the #1 network for call center professionals, the nationwide series of educational seminars is tailored for call center professionals challenged with keeping up with the latest performance optimization solutions, strategies and techniques. Call center managers and executives that register by April 25 will receive a free registration to the forum, a $299 value, and an offer for a complimentary community-level membership to CCNG. "In partnership with Pipkins, SER and CCNG, we created this seminar series to collectively share our industry expertise and provide a forum for call center professionals to discuss key trends and evolving issues," said Chris Morrissey Chris Morrissey may refer to:
The Call Center Optimization Forum seminars will outline breakthrough strategies and techniques that can be used to exceed customer expectations, raise performance standards, and achieve attendees' personal career goals. "The seminars will reveal powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives," said Morrissey. "We will also reveal the very latest, cutting-edge call center optimization solutions, which in the past were available to large companies only, but are now accessible and affordable to small- and medium-sized businesses (SMBs)." Due to limited availability When customers of the PSTN make telephone calls, they commonly make use of a telecommunications network called a switched-circuit network. In a switched-circuit network, devices known as switches are used to connect the caller to the callee. , early registration is recommended in order to guarantee a place at any of the following Call Center Optimization Forum seminars: May 1, 2008 Dallas, Texas http://www.OptimizeYourCallCenter.com/Dallas May 29, 2008 Tampa Bay, Florida http://www.OptimizeYourCallCenter.com/Tampa June 19, 2008 Chicago, Illinois http://www.OptimizeYourCallCenter.com/Chicago June 26, 2008 Kansas City, Missouri http://www.OptimizeYourCallCenter.com/KC July 8, 2008 Los Angeles, California http://www.OptimizeYourCallCenter.com/LA To register or for additional information on the upcoming 2008 Call Center Optimization Forum seminars, please visit http://www.OptimizeYourCallCenter.com. About VPI VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders first responder First response personnel Emergency medicine A person employed in the public sector–EMT, fire fighter, police, volunteer EMS–whose duties include provision of immediate medical care in the event of an emergency; FRs have basic emergency . Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 40 countries. For more information, visit http://www.VPI-corp.com. About Pipkins Pipkins Inc., founded in 1983, is the leading supplier of workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. software and services to the call center industry. The company is headquartered in St. Louis, Missouri. For more information, visit http://www.Pipkins.com. About SER SER Solutions, Inc. delivers unsurpassed contact management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. , collections, market research, fundraising, emergency notifications, and political calling. SER's solutions enable enterprises to turn customers into loyal, long-term sources of recurring re·cur intr.v. re·curred, re·cur·ring, re·curs 1. To happen, come up, or show up again or repeatedly. 2. To return to one's attention or memory. 3. To return in thought or discourse. revenue by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. The company, an affiliate of The Gores Group, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , is headquartered in Dulles, Virginia Dulles, Virginia is an unincorporated census-designated place located in Loudoun County, Virginia, part of the Washington Metropolitan Area. The headquarters of AOL, Orbital Sciences Corporation and ODIN technologies and the former headquarters of MCI Inc. are located in Dulles. with operations in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. Additional information about SER is available at http://www.SER.com. About CCNG For people who manage and support customer care and contact center organizations, CCNG provides a unique network of professional peers and trusted advisors who actively share their knowledge and experience on all issues that impact performance. Founded in 1994, CCNG is the number one network for call center professionals - providing education and networking programs on a local, regional, and virtual basis. For more information, visit http://www.CCNG.com. |
|
|||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion