Complete Healthcare Communications Celebrates 10th Anniversary as a Leading Healthcare Communications Firm.

Business Editors/Health/Medical Writers

GLEN MILLS, Pa.--(BUSINESS WIRE)--Feb. 19, 2004

Ten years ago, when pharmaceutical marketing communications veteran and fledgling entrepreneur Robert Norris started Complete Healthcare Communications (CHC), he had one goal: to build a team of professionals that would develop high quality medical content and deliver on promises they made to clients.

Today, the company Norris launched on a shoestring on February 6, 1994 is a mid-sized and highly successful gem in a crowded field of medical communications companies that has continued to achieve his goal. CHC has an impressive list of clients (including their very first client that they still work with), consistently growing revenues, and an expanding staff of professionals. There are currently over 75 team members at CHC, including one of the industry's largest in-house medical writing groups.

Norris has built a quality-driven, specialized healthcare communications company that serves the pharmaceutical, and biotechnology industries. Clients as diverse as AstraZeneca, GlaxoSmithKline, Pfizer and Johnson & Johnson rely on the team at CHC for their considerable expertise in editorial services, publication planning, training programs, medical education, meeting management, multimedia services, and managed market solutions.

"I had worked at a leading pharmaceutical company before I started CHC, and as a client of other medical communications companies I saw some great ones, and some bad ones," said Norris, the founder and President of Complete Healthcare Communications. "As most of my peers and colleagues did, I used vendors that made me look good. What I learned from them is that you have to deliver what you promise, and not to oversell. Since we opened our doors 10 years ago, I have always made it my priority to be sure that our customers are thrilled with their decision to trust in CHC.

"I wanted to be an entrepreneur for many years, and I realized I had to do it sooner or later, so I took a leap of faith into the only industry I really knew," Norris said. "Pfizer was our first customer. We won a competitive bid to manage a publication plan for a drug that was in pre-launch then (Cardura, which treats hypertension and BPH). We've worked on that product through pre-launch, launch, and post-launch, and they remain our client today, even though it is post-patent in the United States."

Prior to founding CHC in 1993, Norris spent 11 years on the "client" side of the Pharma industry. His career started as a sales representative in the Bronx for Stuart Pharmaceuticals (now AstraZeneca). His background includes positions in sales, sales management, public and professional relations, meetings management, product management (ethical, DTC, and trade) and managed care contracting and marketing. Norris also spent three years with Zeneca Pharmaceuticals in the United Kingdom, where he held positions in international product management, business development and finance.

He headed Zeneca's contracting department, and was named the first marketing manager for Zeneca's managed care marketing group, where he helped Zeneca develop their reputation as one of the leading Pharma companies as rated by managed care organizations. Norris graduated from the University of Miami (Florida) with a bachelor's degree in Chemistry and Biology, and later earned his MBA from Miami.

Under Norris's leadership, CHC has grown from a one-person consultancy to a highly regarded medical education, communications, and publications planning agency with over 75 employees, a significant majority of whom hold advanced degrees in medicine and related fields (MD, PhD, PharmD, and RPh). CHC also boasts one of the largest and most experienced in-house editorial staffs in the industry.

Currently based in Glen Mills, PA (approximately 25 miles Southwest of Philadelphia), Norris and his team at CHC will soon be moving to larger quarters. A June 2004 move up Route 202 to Chadds Ford, PA is pending, with offices double in size (26,000 square feet) from their current location. Also pending are several new client projects, including publication plans for Wyeth, MedImmune, and AstraZeneca.

"I have worked to grow CHC over the past decade in a controlled manner," said Norris. "In a service business like ours, we work very hard to satisfy the clients we have, and maintain our reputation for having the skills and the personnel that can get things done. The future of this company is based upon sticking to our core competency, high quality medical content. We will continue to build on that strength, but also respond to the marketplace in a timely way."

About Complete Healthcare Communications:

Complete Healthcare Communications, Inc. (CHC) is quality-driven, specialized healthcare communications company that serves the pharmaceutical, biotechnology and medical publishing industries. Over the past decade, clients as diverse as AstraZeneca, Aventis, GlaxoSmithKline, Johnson & Johnson, Ortho-McNeil, Pfizer and Schering- Plough have relied on the team at CHC for their considerable expertise in editorial services, publication planning, training programs, medical education, meeting management, multimedia services, and managed market solutions. Additional information about the company is available on their web site at http://www.CHCinc.com.