Compendia Launches Successful Beta Program at VISTA IT.Business Editors/High Tech Writers RALEIGH, N.C.--(BUSINESS WIRE)--May 7, 2002 VISTA IT to Lower Its Customers' Network Management Costs with Compendia's Patent-Pending, Automated, Fault Isolation and Resolution Technology Compendia com·pen·di·a n. A plural of compendium. Solutions, Inc., a leading provider of innovative knowledge-based network management solutions to enterprise and network service providers, announced today that VISTA Information Technologies, Inc. (VISTA) will join Compendia's Beta program. VISTA, a leading provider of customer interaction solutions, will deploy Compendia's leading-edge fault isolation and resolution technology to increase network management efficiency for its enterprise clients. VISTA and its growing customer base stand to benefit from the Compendia deployment by reducing the time their staffs spend on network fault isolation and problem resolution by an estimated 50 percent. "We feel Compendia had identified the one truly missing component in Network Management, SNMP (Simple Network Management Protocol) A widely used network monitoring and control protocol. Data are passed from SNMP agents, which are hardware and/or software processes reporting activity in each network device (hub, router, bridge, etc. Trap analysis," said Steve Yager, VISTA's vice president for managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality . "Compendia's solution could substantially improve the way network operations are performed. If developed correctly, it could eliminate much of the burden of fault surveillance and reduce the cost of managing networks and systems." When monitoring an IT infrastructure for failure, most of today's fault management solutions only traffic the flow of cryptic cryp·tic n. 1. Hidden or concealed. 2. Tending to conceal or camouflage, as the coloring of an animal. messages and gather information by "pinging See ping. pinging - ping " suspect IT component targets to detect failure. Unique to the IT marketplace, Compendia uses a patent-pending engine and knowledge-base that is "always on and always listening" to automate error detection and offer solution recommendations in plain English Plain English (sometimes known, more broadly, as plain language) is a communication style that focuses on considering the audience's needs when writing. It recommends avoiding unnecessary words and avoiding jargon, technical terms, and long and ambiguous sentences. , so they can be acted upon even by technicians with limited skill. When problems extend beyond a single component, Compendia can automatically assess the system-wide relational implications of a failure, and offer the shortest path to a solution. "VISTA is strengthening their focus on customized managed services by finding and implementing new technologies that can provide their customers with additional services and generate a demonstrable de·mon·stra·ble adj. 1. Capable of being demonstrated or proved: demonstrable truths. 2. Obvious or apparent: demonstrable lies. return on investment," said Randy Crews, Compendia's president. "We are pleased to have them as a beta user and are certain our technology will not only create network management efficiency for their customers but also give VISTA a competitive advantage over their competition." About Compendia Solutions Compendia Solutions Inc., based in Raleigh, N.C., is a leading provider of innovative knowledge-based network management solutions to enterprise and network service providers. Founded by a team of senior managers and network consultants from Lucent Technologies, the Company offers a unique, patent-pending network management solution that identifies failing network components and automatically recommends corrective actions A corrective action is a change implemented to address a weakness identified in a management system. Normally corrective actions are instigated in response to a customer complaint, abnormal levels if internal nonconformity, nonconformities identified during an internal audit or . Compendia automates error detection and solution recommendations, dramatically reducing response time and the operational expense associated with enterprise network management. To learn more about Compendia, visit www.compendiasolutions.com, or call (919) 210-6945. About VISTA VISTA Information Technologies is a leader in the emerging field of Customer Interaction Solutions, and an expert in convergence services that unify 1. (database, product) Unify - A relational database produced by Unify Corporation. 2. (algorithm) unify - To perform unification. and build customer relationships across multiple communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies -- voice, voice over IP, interactive voice recognition, email, Web, fax, speech recognition, wireless, imaging, and e-commerce systems -- while reducing costs and increasing revenues. VISTA is headquartered in Herndon, Va., and can be found on the Web at www.vistait.com. |
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