Compaq Selects InteQ to Provide Web-based IT Service Management Training Across Global Service Organizations.Business/Technology Editors BEDFORD, Mass.--(BUSINESS WIRE)--April 1, 2002 InteQ's Internationally Recognized Program Chosen for Proven Experience, Ease of Use and Effective Deployment InteQ Corporation, a leading provider of flexible monitoring and management services which proactively improve business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets performance while lowering costs, today announced that Compaq Computer Corporation (company) Compaq Computer Corporation - The largest US manufacturer and vendor of IBM PC compatible personal computers and servers. Compaq was started in 1982 by three ex-Texas Instruments employees. Quarterly sales $2499M, profits $210M (Aug 1994). http://compaq.com/. is implementing InteQ's Web-based education services for IT Service Management training. Compaq chose InteQ's ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management Best Practices Online Course, a self-paced, multimedia e-learning course, available wherever and whenever an employee has access to the Internet. Based on the ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). fundamentals training course, InteQ's ITSM Best Practices Online Course provides IT professionals with a customer-focused, process-oriented approach to IT Service Management. The course was awarded the "Service Management Innovation of the Year Award" by the IT Service Management Forum (itSMF) at its annual, international conference held in Brighton UK in November 2001. Compaq is currently deploying InteQ's Best Practices Online Course to its employees across its global services organization, including those in the customer support, system integration and managed services departments. "As a result of our extensive experience in delivering application and infrastructure management solutions to enterprises through our managed services, InteQ is able to provide companies like Compaq with effective ITSM training courses based on ITIL fundamentals," said Maureen Ellenberger, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. for InteQ. "Companies that choose to take advantage of the processes detailed in InteQ's ITSM Best Practices Online Course are able to provide consistent, reliable and high-quality services to enterprise customers, resulting in positive customer experiences that dramatically impact a company's bottom line." The IT Infrastructure Library (ITIL) is considered a de facto standard Hardware or software that is widely used, but not endorsed by a standards organization. Contrast with de jure standard. de facto standard - A widespread consensus on a particular product or protocol which has not been ratified by any official standards body, such as ISO, for ITSM and is practiced by organizations worldwide. ITIL is a proven set of guidance and best practices developed in the late 1980s by the United Kingdom Central Computer and Telecommunications Agency The Central Computer and Telecommunications Agency (CCTA) was a UK government agency providing computer and telecoms support to Government departments. It was the sponsor of a number of methodologies, including: OGC Open Geospatial Consortium, Inc. OGC Office of the General Counsel OGC Open GIS Consortium, Inc. ), recognized a need to provide a standard qualification before hiring employees and consultants. CCTA also understood that other public and private sectors would need similar qualifications and expanded ITIL to include them. ITIL is seen as a way to reduce costs while maintaining and improving quality of service. InteQ's Web-based ITSM Best Practices Online is resold in the United States by InterProm USA (www.interpromusa.com) in Houston, and in the United Kingdom by KnowledgePool, Inc. (www.knowledgepool.com) About InteQ InteQ is a leading provider of flexible monitoring and management services, which proactively improve business operations while lowering operational costs by delivering maximum IT infrastructure visibility and analytical functionality. With service delivery based on IT Infrastructure Library (ITIL) best practices and years of technical expertise, InteQ handles the day-to-day proactive monitoring and management of IT infrastructure and applications, allowing organizations to focus on business-critical IT issues. Founded in 1995 and headquartered in Bedford, Mass., InteQ has received funding from Merrill Lynch Ventures, Mercury Interactive, Hewlett-Packard, Charles River Ventures and M/C M/C Machine (mechanical engineering) M/C Motorcycle M/C Miscarriage M/C Multiple Choice M/C Maitre de Cabine Venture Partners. For more information, visit InteQ's Web site at http://www.inteqnet.com or call 1-888-4IT-MGMT. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion