Compaq Media Alert: Compaq Receives Novell Service Excellence Award.HOUSTON--(BUSINESS WIRE)--May 6, 1999-- For the second year in a row, Compaq Computer Corporation (company) Compaq Computer Corporation - The largest US manufacturer and vendor of IBM PC compatible personal computers and servers. Compaq was started in 1982 by three ex-Texas Instruments employees. Quarterly sales $2499M, profits $210M (Aug 1994). http://compaq.com/. (NYSE NYSE See: New York Stock Exchange :CPQ CPQ Compaq CPQ Conseil du Patronat du Québec (Canada) CPQ Configure-Price-Quote CPQ Conseil de Presse du Québec (Québec Press Council, Canada) CPQ Companion Parrot Quarterly ) has been chosen to receive Novell's Support Connection Service Excellence Award. The award, presented at Novell's annual technology conference, BrainShare, recognizes Novell partners who consistently deliver high value to their customers and display exceptional commitment to supporting Novell products, continuing the education and training of support staff, and promoting customer satisfaction. In a letter notifying Compaq of the award, Novell's Michael Lyons Sir Michael Lyons (born 1950), is a former Labour councillor and council chief executive, who has also been involved in some of the key central government commissions and reports into local government finance from 2000 to 2007. , vice president, Americas Support Center, cited Compaq's commitment in keeping its engineers trained on Novell products and the outstanding performance of the Compaq Customer Support Center (CSC) as reasons for the award. During 1998, CSC staff resolved between 12,000 and 14,000 support calls per month from customers operating in Novell environments, but only 20 to 23 of those calls per month required collaborative assistance from Novell. The receipt of the Service Excellence Award further confirms Compaq's commitment to solving customers' multivendor interoperability issues by adopting the principles of the Global Technical Support Alliance (GTSA GTSA Geneva Trading & Shipping Association GTSA Graphics Technology in Space Applications GTSA Greater Tampa Showmen's Association GTSA Geographic Text Search Appliance GTSA Generic Transport Safety Assessment (UK) ) between Compaq and Novell. "GTSA principles ensure success for both Novell and Compaq by emphasizing vendor neutrality, technical expertise and thorough incident management," says Compaq's Fran Delaney, vice president, North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. Customer Services, Compaq Services Group. "These principles also promote a high level of customer satisfaction by enabling Compaq and its partners to work as a team and minimize the complexities of multivendor product support." Company Background Founded in 1982, Compaq Computer Corporation is a Fortune Global 100 company. Compaq is the second largest computer company in the world and the largest global supplier of personal computers. Compaq develops and markets hardware, software, solutions, and services, including industry-leading enterprise computing Refers to information technology in the larger company. See enterprise data and enterprise networking. solutions, fault-tolerant business-critical solutions, enterprise and network storage solutions, commercial desktop and portable products and consumer PCs. The company is an industry leader in environmentally friendly Environmentally friendly, also referred to as nature friendly, is a term used to refer to goods and services considered to inflict minimal harm on the environment.[1] programs and business practices. Compaq products are sold and supported in more than 100 countries through a network of authorized Compaq marketing partners. Customer support and information about Compaq and its products are on the World Wide Web at http://www.compaq.com and are available by calling 1-800-OK-COMPAQ. Product information and reseller locations are available by calling 1-800-345-1518. Compaq, Registered U.S. Patent and Trademark Office. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. |
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