Compaq Computer Corp. Wins WebStar Service Award Award Recognizes Excellence in Online Customer Service.Business Editors & High-Tech Writers SAN DIEGO--(BUSINESS WIRE)--March 29, 2001 Supportgate.com announced today that Compaq Computer Corp. (NYSE NYSE See: New York Stock Exchange :CPQ CPQ Compaq CPQ Conseil du Patronat du Québec (Canada) CPQ Configure-Price-Quote CPQ Conseil de Presse du Québec (Québec Press Council, Canada) CPQ Companion Parrot Quarterly ), a global provider of technology and solutions, was awarded the prestigious WebStar Service Awards at the annual Software Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. Summit, where professionals and industry experts of the Information Technology (IT) world met to discuss support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services operational issues. The annual WebStar Service Awards are presented to recognize SSPA Member Support Centers that excel and ultimately provide superior customer service to their online customers. The SSPA Advisory Board reviews, judges and selects the winners for the WebStar Awards. "Compaq delivers some of the best on-line customer service that I have ever seen," said Bill Rose, SSPA founder/executive director. "They treat hundreds of thousands of customers as individuals and their customers love it." Compaq Global Services offers customers a full suite of Internet-enabled support capabilities at the www.compaq.com/support Web site. Customers can sign up for proactive notifications of patches and upgrades, download diagnostic tools and drivers, ask questions using natural language queries, search extensive databases, or submit a question to Compaq technical support engineers through e-mail. One of the most popular offerings at Compaq's Web site is the Compaq Support Forum. The forum provides a community for Compaq's users to share their experiences, questions, and suggestions with each other as well as post a query directed to Compaq product specialists. Literally millions of users each quarter search the FAQs and message boards within the Compaq Support Forum to find the latest ideas and best practices for using their Compaq computer equipment. "This award is a further indication that our deployment of industry leading service tools is establishing Compaq Global Services as an innovator in the use of web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. in support of our customers," said John Kelley
The WebStar Service Awards are one of the vehicles that companies can use to gauge themselves within the industry. When customers see the WebStar logo they know that this company has met the criteria needed to be a WebStar Service Award Winner. As a result, online customers know they are assured of a high level of customer support at that particular site. About Supportgate.com Supportgate.com builds Internet service communities. Through these "gates" you will find the individual organizations of Service Vendors Alliance, (SVA SVA School of Visual Arts SVA Severe (Thunderstorm) Advisory SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden) SVA Shareholder Value Added ), Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification, Technical Support Professionals Society (TSPS(SM)), Software Support Professionals Association (SSPA), and SSPA Europe. The Supportgate.com Web portal See portal. site is "home" for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For recent news releases and other information, see our Internet home page at www.supportgate.com. |
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