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Company Watch - JetBlue Airways.

Nov 6, 2006

JetBlue Airways

JetBlue signs distribution pact with Amadeus. JetBlue Airways and Amadeus have signed a long-term distribution agreement giving Amadeus users the ability to book fares and inventory available through the airline's internal reservation system, consumer Web sites and third-party Web sites. JetBlue has also signed agreements with Worldspan, Sabre and Galileo. Nov 2, 2006

JetBlue Airways

Anticipating needs is key to customer service. JetBlue Airways exemplifies a new approach to customer service focused on anticipating their needs. One way the airline achieves that is to instill in all its employees a sense of responsibility for customer satisfaction. There is no department at the airline called "customer service," says Eric Brinker, director of brand management and customer experience. "We are a customer-service company that happens to fly airplanes." Oct 31, 2006

JetBlue Airways

JetBlue sees GDS participation as part of its evolution. News from Travel Technology Update: JetBlue Airways is returning to all four GDSs with a new five-year, full-content agreement with Worldspan and participation in Amadeus in the works. Oct 31, 2006

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Oct 30, 2006
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Publication:Airguide Online
Article Type:Brief article
Date:Nov 6, 2006
Words:222
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