Company Uses NetOp Remote Control to Effectively and Efficiently Support Customers.GreCon Inc. Found Remote Software Superior to Other Remote Control Products CHICAGO -- GreCon Inc. works with the wood product industry to provide on-line spark spark, in electricity: see arc. (language) SPARK - An annotated subset of Ada supported by tools supplied by Praxis Critical Systems (originally by PVL). http://sparkada.com. detection and extinguishing as well as on-line quality control for the production of wood panels. The U.S. office of the company, located in Tigard, Ore. works with customers all over North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and 90 percent of those customers are located in remote areas such as Northern Canada Northern Canada is the vast northernmost region of Canada variously defined by geography and politics. Definitions and usage Also referred to as the Canadian North or (locally) as the North and rural Louisiana Louisiana (ləwē'zēăn`ə, l  ē'–), state in the S central United States. It is bounded by Mississippi, with the Mississippi R. . Finding an effective way to support the GreCon systems and software was essential, so the company turned to NetOp Remote Control software, developed by Danish IT company Danware and sold and serviced in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. by Danware's wholly-owned subsidiary, NetOp Tech, Inc. NetOp Remote Control allows GreCon support professionals to remotely help customers with technical problems and software issues. A technical service representative in Tigard can -- with the user's permission -- take remote control of a customer's computer thousands of miles away in northeastern Canada and provide help with troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. the system and any software problems or issues. In most situations changing configuration settings, replacing data files, or sending a system part to the customer corrects the problem. "We tried quite a few popular remote control software programs before settling on NetOp," said David Harrold, the technical manager who oversees R&D and technical support for GreCon systems in North America. "We found that NetOp was a more stable product. The other products we tried had problems with memory leakage LEAKAGE. The waste which has taken place in liquids, by their escaping out of the casks or vessels in which they were kept. By the act of March 2, 1799, s. 59, 1 Story's L. U. S, 625, it is provided that there be an allowance of two per cent for leakage, on the quantity which shall appear and crashing." GreCon has been using the NetOp product for more than six years and the software is a standard program installed on all GreCon computers. Harrold even purchased a license to put NetOp on his computer at home. "This is a great support tool that has prevented me more than once from having to travel to distant job sites," said Harrold. "Using it is just like sitting next to the person and walking them through a problem." GreCon has more than 100 licenses in North America for NetOp Remote Control and also uses the product to get support and help from GreCon's corporate headquarters in Hannover, Germany. "We have had no issues with NetOp Remote Control," said Harrold. "It is very simple to set up and it takes no time to get it up and running." Harrold says that the remote control software has been so impressive that some of his customers have purchased their own packages and licenses to have complete access to NetOp Remote Control. Earlier this year, NetOp Tech released the latest version of the software, NetOp Remote Control 9.0. With NetOp Remote Control 9.0, helpdesk personnel can have their identity verified ver·i·fy tr.v. ver·i·fied, ver·i·fy·ing, ver·i·fies 1. To prove the truth of by presentation of evidence or testimony; substantiate. 2. by users - if remote control is required, - by using a smart card and a smart card reader. This is made possible via a security server, which communicates with a Windows 2000/2003 Server with Microsoft CA installed. Helpdesk personnel and users can also communicate during support sessions via web-cam and a chat session, for real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. sight and sound. This new version of NetOp Remote Control provides increased flexibility according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Jason Vargovchik, country manager for NetOp Tech. "NetOp Remote Control is an award-winning program and the latest version allows users to define when helpdesk personnel may access their computer," he said. "It also allows a helpdesk specialist to automatically pass control of a computer to another, if other specialists' skills are required." About NetOp Tech Inc. NetOp Tech, Inc. is the U.S. subsidiary of Danware, a Danish based software company. Danware's core business is to develop and market, through a certified See certification. channel of NetOp Partners, software products based on the NetOp core technology - a technology enabling swift, secure and seamless transfer of screens, sound and data between two or more products. About Danware A/S Danware A/S develops and sells software products based on its NetOp remote control technology, which allows fast, secure and stable transfer of screen images, sound and data between two or more computers. Danware has three business areas, NetOp Remote Control, NetOp School and Security. NetOp Remote Control facilitates remote control of one or more computers, while NetOp School is used for computer-based classroom teaching. Security includes internet filter See Web filtering and firewall. NetOp Netfilter and NetOp Desktop Firewall, a distributed firewall for monitoring processes and communication on computers. |
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