Company Profile for Virtual Hold Technology.

Business Editors/High-Tech Writers

--(BUSINESS WIRE)

Virtual Hold Technology, LLC (Logical Link Control) See "LANs" under data link protocol.

LLC - Logical Link Control is a developer of virtual queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on solutions for the contact center market. Virtual Hold Concierge, the company's patented solution, provides intelligent queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue.

(programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). management when incoming Incoming is a 3-D shooter developed by Rage Software and published by Interplay. The PC version was released in late 1998, and the Dreamcast version, a launch title for the console, was released in 1998 in Japan and in 1999 in the rest of the world. call traffic exceeds agent availability. Whether the contact center utilizing Virtual Hold solutions is a small single-site operation or a large, networked facility, the results are the same: enhanced customer experiences, reduced operational costs, improved agent morale morale,
n the mental state or condition as related to cheerfulness, confidence, and zeal. and better contact center efficiency.


   Company:                Virtual Hold Technology

   Headquarters Address:   137 Heritage Woods Drive
                           Akron, OH 44321

   Main Telephone:         330/666-1181

   Type of Organization:   Private

   Industry:               Technology: Telecommunications

   Key Executives:         President: Mark Williams
                           CFO: Michael Kirkman
                           Chairman: Greg Garvey

   Public Relations
     Contact:              Stacey Young
     Phone:                330/670-2281
     Email:                syoung@virtualhold.com

   Sales
     Contact:              Amy Roberson
     Phone:                330/670-2202
     Email:                aroberson@virtualhold.com

   Director of Technology
     Contact:              Eric Camulli
     Phone:                330/670-2224
     Email:                ecamu@virtualhold.com

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Publication:	Business Wire
Geographic Code:	1USA
Date:	Jun 27, 2003
Words:	148
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