Company Profile for HigherGround, Inc.HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools. These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. HigherGround applications are used by call centers as well as by organizations in public safety, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , healthcare, government and many other industries. HigherGround's solutions collect data from multiple sources (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , CDR (1) See CD-R and extension. (2) (Call Detail Reporting) See call accounting. (3) (Common Data Rate) A standard sampling rate for digital video for 480i and 576i systems. The rate is 13.5 MHz. See ITU-R BT. , IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , screen capture, agent evaluations, enterprise and customer databases, etc.) and integrates the information into a single interface. The business intelligence reporting The preparation and conveyance of information by any means. More commonly, the term is restricted to reports as they are prepared by the collector and as they are transmitted by the collector to the latter's headquarters and by this component of the intelligence structure to one or more and trend analysis tools empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems clients with knowledge and insight to improve agent performance, optimize optimize - optimisation communications resources and increase revenue. HigherGround's Fusion Series 7(TM) is a complete family of proven, innovative solutions that can be combined to meet the specific needs and requirements of any business. These solutions provide the intelligence necessary for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement.
Company: HigherGround, Inc.
Headquarters Address: 21201 Victory Blvd.
Suite 105
Canoga Park, CA 91303
Main Telephone: 818-591-3133
Website: http://www.highergroundinc.com
Type of Organization: Private
Industry: Technology: Software
Key Executives: President: Terry Ryan
Vice President, Sales: James Ballard
Vice President, Technology: Ric Cahak
Marketing
Contact: Jake White
Phone: 818-591-3133 x249
Email: jwhite@highergroundinc.com
Managing Director
Contact: Marcus Batten
Phone: +61 2 9487 5914
Email: mbatten@highergroundinc.com
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