Company Profile for COPC Inc.Business Editors --(BUSINESS WIRE) Since 1995, Customer Operations Performance Center Inc. (COPC COPC Community Outreach Partnership Center COPC Community-Oriented Primary Care COPC Chemical of Potential Concern COPC Contaminant of Potential Concern COPC Customer Operation Performance Center COPC Constituent of Potential Concern (EPA) Inc.) has helped organizations around the world develop and execute high return on investment operational improvement strategies for contact centers and transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. operations. Implementing this performance improvement model has delivered significant cost reductions while increasing both quality and service. The development of improvement models provides a performance-oriented, operations improvement methodology that has a dramatic impact across both outsourced and internal contact centers. While the manufacturing sector had implemented quality standards to improve product quality (e.g. ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9000), this same standard proved inappropriate in a CSP (1) (Certified Systems Professional) An earlier award for successful completion of an ICCP examination in systems development. See ICCP. (2) (Commerce Service P environment. The COPC-2000(R) Standard was written in 1995 by a group of seasoned business executives concerned about the "mediocre" performance widely experienced by users of contact center services. Individuals from Microsoft, Motorola, Dell, American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , L.L. Bean, Intel, and other customer-focused companies developed the COPC-2000(R) Standard. Today, several hundred locations in 30 countries are using the Standard to improve performance, reduce costs, and increase customer satisfaction. Users range from computer hardware and software OEMs, to telecommunications, e-commerce, healthcare, banking, insurance and consumer products. Headquartered in Amherst, N.Y., COPC is the leading authority on customer contact center operations. COPC serves clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. , United Kingdom, and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. .
Company: COPC Inc.
Headquarters Address: 500 Corporate Parkway
Suite 108
Amherst, NY 14226
Main Telephone: 716-835-4455
Website: www.copc.com
Type of Organization: Private
Industry: Professional Services: Consulting
Key Executives: CEO: Alton Martin
Controller: Denise Colls
Public Relations
Contact: MJ Caliendo
Phone: 716-835-5041
Email: copc@graytoncompany.com
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