CompUSA Announces TechProLive to Help Consumers with Windows Vista and other Technology Needs.CompUSA TechProLive Available 24/7 by Phone and Web from Convenience of Customers' Homes Special Windows Vista The current version of Windows for the desktop. It was released in late 2006 for businesses and early 2007 for consumers. Vista adds numerous features, including improved security and advanced multimedia capabilities. Offer Provides 30 Days of Unlimited Technical Support for Only $29.99 DALLAS -- CompUSA, Inc. today announced TechProLive to provide consumers with around-the-clock top-notch technical support from the convenience of customers' homes or businesses. The service offers highly qualified CompUSA TechPro specialists who assist consumers through phone and Web-based technical support 24 hours a day, seven days a week, including major holidays. In anticipation of upgrade needs and questions surrounding Windows Vista or Microsoft Office Microsoft's primary desktop applications for Windows and Mac. Depending on the package, it includes some combination of Word, Excel, PowerPoint, Access and Outlook along with various Internet and other utilities. 2007, CompUSA is also offering a special 30 days of unlimited technical support for only $29.99. "There are a lot of exciting new technology products on the market and we have seen a growing demand from consumers for additional technology support," said Carlos Fojo, senior director, technology services, CompUSA. "We believe TechProLive answers this need by making technical support easier for the customer with immediate access to qualified technicians who can diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease. di·ag·nose v. 1. To distinguish or identify a disease by diagnosis. 2. and repair computer problems." CompUSA TechProLive TechProLive service offers remote login (networking) remote login - A client-server program and protocol that provides an interactivel command line interface to a remote computer, using a protocol over a computer network, simulating a locally attached terminal. capabilities enabling technicians to gain access to a customer's computer for service and repair. CompUSA TechPro technicians are experienced and able to handle support for the most popular software programs, installation, set-up and configuration, upgrades and troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. . TechProLive agents provide support and troubleshooting services for Windows-based operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. , as well as select popular software programs. With TechProLive, customers can also obtain connection support for many standard peripheral products including printers, wireless routers A network device that combines a wireless access point (base station), a wired LAN switch and a router with connections to a cable or DSL service. Wireless routers provide a convenient way to connect a small number of wired and any number of wireless computers to the Internet. , digital still and video cameras, music players, scanners and more. In addition to phone and remote desktop support, customers can obtain technical assistance via live chat and email with qualified technicians. Consumers can purchase TechProLive service when needed for $29.99 per incident, or for a better value, packages of unlimited support for set periods of time are available. TechProLive service packages start as low as $49.99 for three months of unlimited support. Windows Vista Support TechProLive agents will be available to provide support for Windows Vista and Microsoft Office 2007 and basic computer technical support. Beginning January 30, 2007 through March 31, 2007, customers can obtain 30 days of unlimited technical support for only $29.99. CompUSA TechPro CompUSA TechPros maintain a 98 percent customer satisfaction rating. CompUSA ensures that its technicians meet high industry standards, allowing CompUSA to provide the proper Microsoft support and other technical expertise to meet customers' needs. Customers can visit compusa.com/techprolive for additional details. CompUSA Inc., a Dallas-based company, is one of the nation's leading retailers and business resellers of technology products and services. CompUSA currently operates 229 locations in 90 major metropolitan markets across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. . In addition, CompUSA's Web site, www.compusa.com, offers an assortment of more than 80,000 items. |
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