CompUSA(R) Expands Technical Service Benefits for Consumers and Businesses; CompUSA's Techknowledgists(TM) Post 99.5 Percent Customer Satisfaction Rating, Setting Technical Service Standard for Others to Follow.

DALLAS -- Businesses and consumers who rely on technical service to keep their data and information products performing will benefit from new, more convenient features announced today by CompUSA.

CompUSA Techknowledgist Services -- with 20,000 certified technicians nationwide -- now offers customers the ability to conveniently and instantly know the up-to-the minute status of any in-store repair, removing the mystery and questions that often accompany tech services.

"Whether it's for your home or office, once you trust someone else to fix your technology problem, you want to know what's happening and you don't want surprises," explained Bill Maddox, executive vice president of business and technology services at CompUSA. "While simple in concept, CompUSA Techknowledgists are the first to offer the convenience of real-time service status online or via e-mail, making it easier than ever for consumers and businesses to know what's happening and what to expect."

With the fastest, most convenient and competitively priced technology services, CompUSA Techknowledgists now offer:

--E-mail status updates -- After signing up, customers receive status updates regarding their technology via e-mail. These e-mails can be sent to any account, including customers' Blackberry or Treo devices. Additionally, customers can respond to the status e-mail with further questions regarding their technology.

--Online status checks -- Customers can visit www.compusa.com/sos from any computer for real time updates and status information regarding their technology.

"Businesses and consumers continue to tell us they want professional technical services from a name they trust," said Maddox. "These new features are just another way our CompUSA Techknowledgists are focused on providing the highest quality experience for our customers, without all the gimmicks."

CompUSA formally launched CompUSA Techknowledgist Services in August 2005 to provide consumers and businesses with the fastest, most convenient and competitively priced technology services and support available in the United States.

Less than a year after launch, CompUSA Techknowledgists -- providing millions of in-store and mobile service requests across the country -- have consistently achieved a 99.5 percent customer satisfaction rating in ongoing quality surveys. Comments from the survey calls include high praise for a variety of areas, including professionalism, expertise, availability, willingness to train, patience with a multitude of questions and having a personable manner.

"No other tech service offering in the U.S. is designed with more quality controls to ensure the satisfaction of both businesses and consumers, and our customers continue to affirm their confidence through our ongoing surveying," Maddox said.

About CompUSA

CompUSA, Inc., a Dallas-based company, is one of the nation's leading retailers and resellers of technology products and services. CompUSA currently operates more than 240 locations in more than 90 major metropolitan markets across the United States and Puerto Rico. In addition, CompUSA's Web site offers an assortment of more than 170,000 items. Visit them at www.compusa.com.