Comnitel and MetraTech Partner to Enhance Revenues for Mobile Operators through Quality Guarantees.

Business Editors/High-Tech Writers

3GSM World Congress 2003

CANNES, France--(BUSINESS WIRE)--Feb. 17, 2003

Enabling Service Providers to Offer SLA Management and

Predict Financial Impact of Service Degradations in Real Time

Comnitel Technologies, the leading provider of wireless service management solutions and MetraTech, a leading provider of pricing, billing, and revenue sharing software today announced an alliance to provide mobile operators with service level-based rating developed to validate service level agreements and increase customer loyalty.

For mobile operators, offering quality of service guarantees is a competitive differentiator. As service providers continue to look for ways to retain their most profitable business subscribers and attract new customers, guarantees of service quality provides end customers with a new and meaningful way to compare mobile service providers capabilities. Additionally, service providers must be able to calculate the costs associated with service faults that result in lost revenue and customer credits, to maximize revenues and contain costs. Offering financial guarantees to customers in the form of service credits, whether monetary, free additional minutes or amounts of kilobytes, is just the beginning for service providers. In fact, the service providers' ability to determine the financial impact of service failures and network faults is what will enable the provider to compete most effectively by optimizing its services.

"Demands for profitability in the face of intense competition and high market penetration places a great deal of pressure on mobile operators to deliver consistently high service quality levels and control operational costs," said Kieran Moynihan, CEO, Comnitel Technologies. "We are delighted to partner with MetraTech to enable mobile service providers to avoid the potential for significant loss of revenue and reduce operational costs by identifying and diagnosing customer impacting problems and quantifying the financial cost of these service quality degradations. This results in a win-win situation for both the operators and their customers."

The joint solution combines MetraTech's MetraNet(TM) Web services-based pricing, billing, and revenue sharing platform with Comnitel's mSure ServiceAssure(TM) solution to allow mobile service providers to deliver the highest level of service by proactively monitoring, managing and reporting on the quality of the services it offers, while providing financial guarantees to customers to backup the service providers quality commitments. Using the combined solution, service providers can also determine which network faults have the greatest financial impact based on potential credits for service level agreement breaches and potential lost revenues associated with service degradations.

"To make wireless services succeed, operators must prove they can provide secure, reliable, tailored services that are profitable and guaranteed with defined service level agreements that are flexible enough to meet individual enterprise requirements," Scott Swartz, president and CEO, MetraTech. "We are proud to be working with Comnitel to provide service providers with leading edge technology to increase customer retention and subscriber growth by providing service quality assurance as well as cost reduction."

About Comnitel Technologies

Comnitel Technologies is the leading supplier of wireless service management solutions to global mobile telecom service providers, with offices in Cork, Ireland and Cambridge, UK. The company's Research and Product Development centre, located at its Cork headquarters, is exclusively responsible for developing service assurance solutions for mobile networks. The commercial division of the company is based in Cambridge, UK.

Comnitel is unique in that its entire organisation is drawn from the mobile industry, from all the leading equipment vendors such as Ericsson, Motorola, Nokia and Lucent, and major international Mobile operators. In particular, the company's senior architects had previously formed the backbone of design teams that had developed General Packet Radio Service (GPRS) infrastructure for a number of leading equipment vendors. Combined with a strong IP expertise, this has provided a unique understanding of the complex issues of managing the combined wireless and IP infrastructure of 2.5G and 3G networks.

Comnitel Technologies is funded for success with an impressive group of international investors. The executive management is drawn from the leading players in the mobile industry. For further information visit: www.comnitel.com or visit our stand, G65, Hall 2, at the 3GMS show in Cannes.

About MetraTech

MetraTech Corp. is a leading provider of Web services-based pricing, billing, and revenue sharing software for established and emerging communications service providers. The MetraNet(TM) XML-based billing platform easily integrates with existing infrastructure and third-party applications and enables customers to Turbocharge their IT assets to extend their capabilities and achieve a competitive advantage. With MetraNet, companies can dynamically offer new services as well as package their existing services in new ways through licensing or a fully outsourced solution. Only MetraTech provides pricing, revenue sharing and billing capabilities using XML and plug-and-play Web services. MetraTech is based in Waltham, Mass., with offices in Oxford, England. For more information, please visit www.metratech.com or call 781-839-8300.

MetraTech is a registered trademark, and the MetraTech logo is a trademark of MetraTech Corp. All rights reserved. All company, brand, product, and service names are trademarks or registered trademarks of their respective holders.