Commuter Benefit Provider Accor Services USA Achieves ISO 9001 Certification.Company Demonstrates Commitment to Customer Satisfaction WATERTOWN, Mass. -- Accor Services USA, leader in innovative employee benefits solutions and premier provider of national commuter benefit programs, Commuter Check and Wired Commute, announced today that it has been certified with the recently updated international standard ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001-2008 and its equivalent, the American National Standard (standard) American National Standard - (ANS) A common prefix for ANSI documents or standards, e.g.: "ANS Forth", or "American National Standard X3.215-1994". ANSI/ISO/ASQ Q9001-2008. Focus on customer satisfaction core to mission With its industry leading programs, Commuter Check and Wired Commute, Accor Services USA is focused on its mission to become the leader in commuting benefits by offering and implementing solutions that provide tax relief to customers and reduce environmental footprints. Constant focus on customer satisfaction is core to this mission. As such the company maintains quality assurance processes across all areas of its business. Accor Services USA VP of Operations Meltem Korkmazel explains, "We have been providing commuter benefit programs to employers and third-party administrators since 1991, always striving for the ultimate in customer satisfaction. Achieving ISO 9001 certification only formalizes our commitment and our process. Our Quality Management System proves our commitment to providing high quality customer service and superior products, and provides the framework for establishing and continually reviewing our quality objectives. From sales and order fulfillment Order fulfillment (in BE also: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment to our internal human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. policies and practices, our commitment to quality permeates everything we do." A formalized for·mal·ize tr.v. for·mal·ized, for·mal·iz·ing, for·mal·iz·es 1. To give a definite form or shape to. 2. a. To make formal. b. Quality Management System Accor Services USA has established, documented and implemented a Quality Management System (QMS (1) (Minolta-QMS, Inc., Mobile, AL) A manufacturer of laser printers founded in 1977 by Jim Busby. Initially involved with controllers for printing bar codes and labels, it entered the laser printer business in the mid-1980s and set numerous records. ) according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the requirements of ISO 9001. At the core of its QMS, Accor Services USA maintains a Quality Policy to "deliver the right products, on time, every time, measure performance, and continuously improve." The QMS is focused on the company's policies and procedures Policies and Procedures are a set of documents that describe an organization's policies for operation and the procedures necessary to fulfill the policies. They are often initiated because of some external requirement, such as environmental compliance or other governmental for provisioning tax-free commuter benefit solutions for employers and third-party administrators through various ordering platforms, and electronically fulfilling transit and parking passes, tickets, vouchers and transit cards. The QMS documentation includes statements of mission, quality policy and quality objectives, a Quality Manual, detailed Quality Management System Procedures (QMSPs), Work Instructions (WIs), Forms and Records - all to ensure consistent and superior customer satisfaction. For more information, please visit www.commutercheck.com. About Accor Services USA Accor Services USA provides tax-free commuter benefit solutions to employers, their employees and third party administrators. Accor Services USA promotes the use of public transportation to prevent climate change and promote global sustainability. Working directly in both the public and private sectors, Accor helps commuters, corporations, third party administrators, transit agencies and parking operators leverage tax incentives that reduce employee commuting expenses and save payroll taxes Payroll Tax Tax an employer withholds and/or pays on behalf of their employees based on the wage or salary of the employee. In most countries, including the U.S., both state and federal authorities collect some form of payroll tax. for employers. With its commuter benefit solutions, Commuter Check and WiredCommute, more than 300,000 commuters in both the public and private sectors are reducing their carbon footprint A carbon footprint is the total amount of carbon dioxide (CO2) and other greenhouse gases emitted over the full life cycle of a product or service. while receiving money-saving, tax-free benefits. Accor Services, the world leader in prepaid service cards and vouchers, designs and develops innovative products and services that enhance individual well-being and organizational performance Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives). Specialists in many fields are concerned with organizational performance including strategic planners, operations, for companies and public institutions. Through its secure, prepaid solutions, Accor Services makes life easier for employees, constituents and consumers, in alignment with the social benefit commitments, economic policy goals and marketing strategies of its customers. Its portfolio focuses on three types of service: employee and public benefits, rewards and loyalty, and business expense management. Today, 32 million people benefit from Accor Services products in 40 countries.. www.accorservices.com. Commuter Check is a registered trademark of Accor Services USA. All other names may be trademarks or registered trademarks of their respective owners. |
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