Community National Bank Selects SEDONA CRM; Banking Expertise and the Ability to Support a Sales Culture Cited as Key Benefits.KING OF PRUSSIA King of Prussia, industrialized suburban area (1990 pop. 18,406), Montgomery co., SE Pa. It has glass and steel fabricating, food processing, printing and publishing, and varied manufacturing (textiles, liquified petroleum gas, water-treatment and electrical , Pa. -- SEDONA(R) Corporation (OTCBB OTCBB See OTC Bulletin Board (OTCBB). :SDNA SDNA South Dakota Newspaper Association ) (www.sedonacorp.com) a leading provider of vertical, web-based Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions for small and mid-size financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. organizations, today announced that Northfield, MN-based Community National Bank (www.communitynational.com) has selected SEDONA as its CRM provider. Community National Bank was chartered in 1878 and since has maintained a tradition of providing business and personal customers the highest quality and range of financial services. The bank prides itself on delivering superior service to its customers. To achieve such a goal, Community National invested in another vendor's horizontal CRM system one year ago. Once implemented, the system was unable to deliver the necessary industry-specific capabilities required for the bank to effectively manage the relationships and interactions with its customers. SEDONA's vertical CRM application, Intarsia intarsia (ĭntär`sēə) or tarsia, properly a form of wood inlaying. The term is sometimes applied to inlays of other materials such as ivory and metal. , was selected to replace the existing system for its comprehensive banking capabilities as well as its out-of-the-box integration with Community National's core processing system. The bank also had priority requirements to automate To turn a set of manual steps into an operation that goes by itself. See automation. and manage several of the processes to track and manage referrals, service requests, and direct interactions between customers and any bank employee, all in real time. Carefully evaluated by an internal team and additional outside consultants, the bank found Intarsia to be easy to use and highly tailorable. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Sandy Duke Human Resource Officer at Community National Bank and project team leader for the bank's CRM evaluation, "SEDONA's Intarsia offers tremendous support for custom processes and dynamic tracking of all sales, marketing and support activities. This is crucial to our organization so that we have a complete picture of each customer, and that we can ensure to deliver timely follow up and continuous improvement in all of our customer-facing processes." Don Kuehnast, President of Community National, added, "CRM is the key for us to retain loyal, profitable customers. Even though our previous CRM vendor offered us their software to keep for free, CRM is such a critical component to our success that we can't afford to have anything but the best solution. We are excited about working with SEDONA to implement a well proven banking CRM system that will enable the entire organization the best opportunities to service our customers, while at the same time measurably improve the profitability of the bank." Marco Emrich, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. & President of SEDONA Corporation stated, "We are very pleased to be the CRM vendor of choice for such a highly knowledgeable group as Community National Bank. Together, we will make Community National a very successful showcase account for other banks to be inspired by." About SEDONA Corporation Community and regional banks, credit unions, and insurance companies utilize SEDONA(R) Corporation's (OTCBB:SDNA) multi-vertical, web-based customer relationship management (CRM) solution, Intarsia(R). Intarsia is specifically designed and priced for small and mid-sized financial services businesses and is easily tailored for each individual organization. The software includes state-of-the-art features such as next best product and customer retention analytics, profitability management, and lead and referral tracking. By utilizing SEDONA's CRM software and complementary services, SEDONA's clients effectively identify, acquire, foster, and retain loyal, profitable customers. Leading financial services solution providers such as Fiserv, Inc., Open Solutions Inc., COCC, Sanchez Computer Associates, Inc., and AIG AIG addressee indicator group (US DoD) AIG American International Group, Inc AiG Answers in Genesis (religious group in defense of Scripture) AIG Artificial Intelligence Group AIG Australian Industry Group Technologies leverage SEDONA's CRM technology to offer best-in-market CRM to their own clients and prospects. SEDONA Corporation is an Advanced Level Business Partner of IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (R) Corporation. For additional information, visit the SEDONA web site at www.sedonacorp.com or call 1-800-815-3307. SEDONA(R) and Intarsia(R) are registered trademarks of SEDONA Corporation. All other trade names are the property of their respective owners. This press release and prior releases are available on the SEDONA Corporation web site at www.sedonacorp.com. |
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