Community Federal Chooses Digital Dialogue.

Business Editors

TAYLOR, Mich.--(BUSINESS WIRE)--March 15, 2001

CU uses Internet-based call center for its outsourcing needs

Digital Dialogue, an Internet-based multi-channel call center that enables credit unions to provide members with 24-hour lending services with immediate loan approvals, today announced that it will be providing its services to Community Federal Credit Union of Plymouth, Mich.

Community Federal, with $217 million in assets and 33,000 members, utilizes Digital Dialogue to provide overflow and evening support for lending activities. "Currently Digital Dialogue assists us with consumer and home equity products, and they will provide support for our Internet applications, once implementation is complete," said Keith Troup, VP of operations support. "We chose Digital Dialogue because they impressed us with their technology. Their ability to have real-time chat with members is also a very strong point. Through Digital Dialogue we can run our reports when we want them, and in the style we prefer."

Community Federal members can apply over the Internet and have availability to agents at the same time. If applicants need assistance or have lending questions, they can click on a button that enables immediate communication using their choice of text chat, or a return telephone call by an agent or via e-mail. "We provide member convenience and immediate loan decisions, and that is what is important to credit unions," stated Peter Schmitt, COO of Digital Dialogue. "By combining technology and assistance, our call centers can help ensure that Community Federal provides its members with excellent personal service."

Digital Dialogue offers four basic services, all of which include direct interfaces to the host system for electronic exchange of applicant information:

    --  Information collection: Gather loan applicant information over
        the Internet or the telephone 24 hours a day.

    --  Credit information: Acquire credit bureau reports and perform
        credit scoring for each applicant.

    --  Loan decisions: Provide complete application processing and
        render a decision. Fully compliant loan documentation is
        downloaded electronically to the credit union. These documents
        can then be printed at a remote printer and/or delivered via
        next day mail to the applicant.

    --  Call center support: Providing complete call center
        capabilities, with access to member account information to
        answer questions, complete transactions and cross-sell
        additional products.

About Digital Dialogue

Digital Dialogue is a joint venture between Dialogue Marketing, an award winning call center, and The Maxxar Corp., a well-respected computer telephony integration (CTI) development company with more than 2,000 installations. Digital Dialogue provides financial institutions with high levels of customer and member service using the latest Internet and telephony technologies. The business responds to consumers' rapid adoption of multiple communication channels available 24 hours each day. For more information visit www.digital-dialogue.com.