Community Bank Selects Quest Analytics to Drive Automated Sales Opportunities.PITTSBURGH -- Quest Analytics, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control today announced that Pennsylvania-based Community Bank, a subsidiary bank of CB Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , Inc., has selected Quest Analytics as technology and consulting partner to automate the identification of sales and service opportunities using customer behavior analytics. Quest Analytics will deploy the Customer Opportunity Advisor(TM) opportunity management software to give Community Bank associates insight into customer needs and assist with offering enhanced services Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; . Quest Analytics uses analytical techniques An analytical technique is a method that is used to determine the concentration of a chemical compound or chemical element. There are a wide variety of techniques used for analysis, from simple weighing (gravimetric) to titrations (titrimetric)to very advanced techniques using to deliver timely, event-based sales, retention, and servicing leads directly to the branch desktop where action can be taken. "Throughout our rich history of serving the community for over 100 years, Community Bank has always taken a personal interest in our customers," said Jeffrey M. Tompkins, Executive Vice President and Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. for Community Bank. "As we continue to grow and the needs of our customer base change, we want to proactively recommend the right products and services to each individual customer. Customer Opportunity Advisor will help us identify hidden opportunities on a daily basis and provide the tools to effectively monitor our sales and referral activity across all of our lines of business," said Tompkins. "Community banks are rapidly shifting from a traditional service culture to a more effective sales and service culture," said Karl Keller, President of Quest Analytics. "Customer Opportunity Advisor helps with this transition by providing daily prioritized leads throughout the organization for servicing, cross-sale, and retention contacts with customers." About Community Bank Community Bank is a locally owned, independent national bank serving southwestern Pennsylvania from its 12 offices in Greene, Washington, and Allegheny Counties. The stock of its holding company, CB Financial Services, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CBFV), is traded on the NASDAQ bulletin board. For more information on Community Bank, please call (724) 966-5041 or visit www.communitybank.tv. About Quest Analytics Quest Analytics, a software technology and services company, specializes in developing and delivering analytical solutions to the financial industry. Founded in 2001, Quest Analytics is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in Pittsburgh Pennsylvania. For more information call (412) 347-0386 or visit www.quest-analytics.com. Customer Opportunity Advisor is a trademark of ASA Asa (ā`sə), in the Bible, king of Judah, son and successor of Abijah. He was a good king, zealous in his extirpation of idols. When Baasha of Israel took Ramah (a few miles N of Jerusalem), Asa bought the help of Benhadad of Damascus and Corporation |
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