Articles from Communications News (June 1, 1991)

Title	Author	Type	Words
Centrex returns to life as practical alternative to PBXs.			559
Company downsizes call accounting for greater efficiency.			806
How Blue Cross ACD handles 30,000 calls efficiently, quickly.			1012
How these firms made their vendors partners in success.	Jewett, Jim		674
Indianapolis hospital's centrex taps power of advanced CO.	Tanzillo, Kevin		872
ISDN takes center stage at CMA's annual conference this fall.	Tanzillo, Kevin		607
ISDN tops wish list in Canadian group's user survey.	Underwood, Roger		866
Joint venture centrex serves school, state offices.	Michalecki, Ruth A.		931
Mixing trade secrets and LANs: are we looking for trouble?	Alter, Scott M.		1073
New rules for priority restoration of telecomm facilities.	Kirvan, Paul		1187
Prefabricated modular buildings: lower cost, fewer headaches.			882
Resource management: how two users manage the known.	Hale, Melvin		673
Software approach to network backup.	Brooks, Paula		1385
What telecomm managers need to know now about Europe '92.	Edwards, Morris		2005
Why three users replaced modems with CO LANs.	Wootton, Bruce		841