Commitment to Caring: New York State Electric & Gas Corporation -NYSEG- Wins ICSA SOUL Award.Business Editors CHICAGO--(BUSINESS WIRE)--Aug. 23, 2000 NYSEG NYSEG New York State Electric & Gas (utility) has SOUL. NYSEG has been recognized for providing Service On Unbelievable Levels (SOUL) by the Chicago-based International Customer Service Association (ICSA See TruSecure. ) for Community Watch, NYSEG's community safety program. NYSEG, a subsidiary of Energy East Corporation, serves more than a million electricity and natural gas customers across 40% of New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of State. The ICSA SOUL Awards honor a distinct class of professionals who provide exceptional customer service through dedication, resourcefulness and creativity. Nominations for individuals or teams were taken earlier in the year and reviewed by the ICSA Awards Committee. Established in 1997, Community Watch encourages NYSEG employees to watch for and report emergencies, as well as unusual or potentially dangerous situations. NYSEG people have responded with enthusiasm by reporting critical information to police and emergency services emergency services Emergency care '…services …necessary to prevent death or serious impairment of health and, because of the danger to life or health, require the use of the most accessible hospital available and equipped to furnish those services' agencies about motor vehicle accidents motor vehicle accident Public health A morbid condition that kills 45,000/yr–US; 60% are < age 35; MVAs account for 500,000 hospitalizations and most 20,000 spinal cord injuries, at a cost of $75 billion/yr , fires, water main breaks and suspicious situations, helping to protect people and property. More than 160 incidents were reported by NYSEG employees in 1999. They have already doubled that number in 2000 as NYSEG expands the program to additional operating divisions and other community organizations. "Our daily presence in and familiarity with the communities we serve across the state makes us uniquely qualified to spot and report things that are out of the ordinary and may indicate serious problems, such as unread newspapers on an elderly customer's porch," said Michael I Michael I, Byzantine emperor Michael I (Michael Rangabe), d. c.845, Byzantine emperor (811–13), son-in-law of Nicephorus I. He supported orthodoxy against iconoclasm and recalled Theodore of Studium from exile. . German, NYSEG's president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. . "We are extremely proud of our people and their willingness to go beyond the call of duty for the good of our customers and the communities we serve. On their behalf, we are delighted to receive the SOUL Award." The SOUL Award will be presented to NYSEG during the 2000 ICSA Annual Conference and Solutions Fair, to be held Sept. 17 - 20, 2000, at the San Antonio Marriott Rivercenter in San Antonio, Texas “San Antonio” redirects here. For other uses, see San Antonio (disambiguation). San Antonio is the second most populous city in Texas, the third most populous metropolitan area in Texas, and is the seventh most populous city in the United States. As of the 2006 U.S. . In addition, NYSEG will be honored, along with another SOUL Award recipient, on the ICSA Web site at www.icsa.com. ICSA is a non-profit organization comprised of 3,000 customer service professionals. The association is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. For further information, contact the International Customer Service Association by visiting the ICSA Web site at http://www.icsa.com, calling 800/360-ICSA (4272); or e-mailing icsa@sba.com. |
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