CommercialWare to Demonstrate Powerful New Multi-Channel Retailing Solution, in Partnership With IBM, At NRF.com.Business/Technology Editors NRF NRF National Retail Federation NRF NATO Response Force NRF National Research Foundation (South Africa) NRF Neighbourhood Renewal Fund (urban renewal funding package in the UK) NRF Nouvelle Revue Française .com Exhibition and Conference SAN DIEGO--(BUSINESS WIRE)--Sept. 25, 2000 Solution to Demonstrate Convergence of Offline and Online Commerce; Includes Web Storefronts, e-Fulfillment, Customer Service, and Point-of-Sale Systems CommercialWare, a leading provider of retail commerce solutions, and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , the world's leading e-business provider, will demonstrate a powerful, fully integrated solution for multi-channel retail commerce at the NRF.com Exhibition and Conference in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , September 24-27. This solution demonstrates the synergies between IBM's (booth #1201) and CommercialWare's (booth # 901) products and further builds on the strategic alliance formed between the two companies earlier this year. CommercialWare's retail.dot.commerce solution is an important component of IBM's MerchantReach, a portfolio of solutions that provides retailers with a fully integrated retail commerce solution for multiple channels, including Web, point-of-sale, kiosk, and call center. CommercialWare's solution provides order management, customer service, inventory management and fulfillment components for MerchantReach. The solution enables retailers to create an environment for consumers to research merchandise on the Web, transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting through the Web or call center, have real-time access to inventory availability, make adjustments to the order through Web self-service or a call center, ensure efficient fulfillment of merchandise, and return or exchange merchandise through physical stores. In addition to putting the power in the hands of the consumer and thereby building customer loyalty, the solution enables retailers to have a complete, unified view of the customer throughout the transaction lifecycle. "We are excited to be working with IBM on their MerchantReach Family of Solutions," said Rohit Agarwal, Vice President of CommercialWare. "The convergence of online and offline channels is critical to a successful click-and-mortar strategy for multi-channel retailers. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a recent report from Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
About CommercialWare CommercialWare is the world's leading provider of commerce infrastructure solutions for multi-channel retailers. CommercialWare solutions enable retailers to build a "customer centric" commerce infrastructure, providing a unified view of the customer throughout the entire transaction lifecycle, and enabling retailers to interact and transact with customers across multiple channels, while collaborating with suppliers and distributors in real-time. Multi-channel retailers gain competitive advantage through CommercialWare solutions and achieve high levels of customer loyalty, while driving sales growth and operational efficiency. CommercialWare powers retail commerce for more than 80 leading companies, including Saks Fifth Avenue Saks Fifth Avenue is a chain of upscale American department stores that is owned and operated by Saks Fifth Avenue Enterprises (SFAE), a subsidiary of Saks Incorporated. It competes in the elite luxury department store market with Neiman Marcus, Bergdorf Goodman and Barneys New , Staples, Target, Disney, Casual Corner, Brooks Brothers Brooks Brothers is the oldest surviving men's clothier in the United States, founded in 1818. The privately owned company is owned by Retail Brand Alliance, a spinoff of Luxottica, and is headquartered on Madison Avenue in New York City. , Starbucks, EBWorld.com, J. Jill, Ritz Camera and Patagonia. CommercialWare's retail.dot.commerce suite is a comprehensive solution for multi-channel retail commerce, including Web storefronts, order management, e-fulfillment, and customer service. CommercialWare's collaborate.dot.commerce suite provides a robust solution for hybrid supply chain fulfillment nets, connecting the retail enterprise to its extended supply chain and fulfillment partners. For more information, visit CommercialWare at http://www.commercialware.com/ About IBM IBM, the world's leading e-business and information technology company, provides the Retail Industry with a full range of e-business solutions, including: hardware and software technology; consulting focused on business transformation, IT strategy and planning, store operations improvement, and supply chain optimization Supply Chain Optimization is the application of processes and tools to ensure the optimal operation of a manufacturing and distribution supply chain. This includes the optimal placement of inventory within the supply chain, minimizing operating costs (including manufacturing costs, , and with services, such as outsourcing, managed operations, systems integration, and application development and design. For more information on IBM Retail Solutions, please visit www.ibm.com/solutions/retail About IBM MerchantReach(TM) IBM's MerchantReach - Multi Channel Retail Solutions is a global portfolio of hardware, software and services that provides retailers the ability to serve their customers with a consistent personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. experience anywhere they choose to shop. The components of MerchantReach include Point-of-Sale, Kiosk, E-commerce, Pervasive, and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions and can be integrated with Supply Chain Management, e-market and ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. solutions through IBM services and application integration middleware A redundant term for "middleware." The concept of middleware is integration. See middleware. . |
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