CommercialWare Software is Key Ingredient to Chef's Catalog's Multi-Channel Retail Success; Integrated Suite and CWDirect Streamlines Call Center for Culinary Retailer.NATICK, Mass. -- CommercialWare Inc., the leading provider of multi-channel commerce solutions for retailers, today announced that Chef's Catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. (www.chefscatalog.com), one of the country's leading retailers of cookware, cutlery cutlery, various types of implements for cutting, preparing, and eating food. In addition to different kinds of knives and the steels to sharpen them, the term usually encompasses forks and spoons. , and kitchen tools, has deployed a full suite of CommercialWare products to create a streamlined order management, inventory and customer service system. With CommercialWare's, CWDirect, CWAnalytics, and CWStore for its retail infrastructure, Chef's Catalog selected a set of products that manage the entire retail transaction lifecycle and deliver real-time customer and inventory information. Chef's Catalog's e-commerce website, catalog, and Chicago-area stores now operate off of a consolidated repository of transactional information. The 25-year-old retailer, which caters to home chefs and culinary professionals recently relocated re·lo·cate v. re·lo·cat·ed, re·lo·cat·ing, re·lo·cates v.tr. To move to or establish in a new place: relocated the business. v.intr. its operations to Colorado, and chose CommercialWare's solution because of CommercialWare's extensive experience and feature-rich, multi-channel software suite. With CWDirect as the repository for all customer order activity and inventory information Chef's Catalog is able to know how best to serve its customers and optimize operations. In addition to CWDirect driving the core order management system, CommercialWare's CWAnalytics is being used to quickly convert the raw transactional data into strategic business intelligence, giving managers the tools they need to create high-level graphical trend analyses on any segment of the business. By delivering concise graphical views in real time, CWAnalytics delivers high-level insights into cross-channel business and operational trends. "Customers purchasing professional-level cookware expect a high degree of personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service," said Donny Askin, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CommercialWare. "Chef's Catalog's decision to deploy CommercialWare's product suite gives it the tools to deliver first-class customer service today and into the future as they continue to grow." About CommercialWare, Inc. Headquartered in Natick, MA, with offices in Toronto and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , CommercialWare Inc. develops multi-channel commerce infrastructure solutions that allow retailers and direct marketers to optimize transactions from all customer touch points. CommercialWare's comprehensive portfolio of products seamlessly links all aspects of the transaction lifecycle through point-of-sale, back-office, order management, fulfillment, customer service, collaboration, and analytics applications. CommercialWare offers a confluence confluence /con·flu·ence/ (kon´floo-ins) 1. a running together; a meeting of streams.con´fluent 2. in embryology, the flowing of cells, a component process of gastrulation. of multi-channel solutions that power many of the leading retail brands, including Abercrombie and Fitch, Party Land, Chico's, J.Jill, Ritz Ritz elegant and luxurious hotel opened in Paris in 1898 by César Ritz; hence, ‘ritzy, putting on the ritz.’ [Fr. Hist.: Wentworth, 429] See : Luxury Camera, Jos. A. Bank, and Patagonia. For additional information, please visit www.commercialware.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion