CommercialWare Hosts Successful E-commerce Forum, Meets Customer Needs, Addresses Leading Multi-channel Retailers.Business/Technology Editors NATICK, Mass.--(BUSINESS WIRE)--Oct. 24, 2001 CommercialWare, a leading provider of retail commerce solutions, hosted a successful E-commerce Forum attended by a number of its multi-channel retail customers, analysts and partners, demonstrating their thought leadership and addressing the state of the retail market for the 2001 holiday season. Debbie Moynihan, manager, Commerce, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Software Group, and Judith Hurwitz, chairman, founder, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of the Hurwitz Group were featured speakers at the three-day event three-day event a competition in the pleasure horse sport comprising usually one day each for dressage, cross country and show jumping. . Moynihan and Hurwitz contributed their perspectives on the next generation of E-commerce. Hurwitz discussed the new and future look of the E-commerce landscape, highlighting the need for companies to adopt a retail strategy that allows for a unified view of customers across multiple channels. She also commented on analytics programs, specifically CommercialWare's analytics.dot.commerce, noting that retailers should be implementing these solutions to track and accommodate customer buying patterns and demand. Moynihan discussed the differing channels retailers are using - catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. , store and Web - and the increasing impact of the Internet on sales in her presentation on the "E-commerce MultiChannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple Retail Strategies." Moynihan also offered perspective on what IBM and industry analyst research is uncovering about the trends in multi-channel retail to integrate customer interfaces with back-office systems. Fifteen customers representing 10 diverse companies attended the event. IT executives from g.Neil, J.Jill, Bradley, Park Seed, Centis, Collections, Dick Blick, Lee Valley Tools Lee Valley Tools is a Canadian family-owned mail-order and retail company purveying mainly woodworking and gardening tools and equipment, as well as woodworking hardware and gifts. , Reiman Publications and The Territory Ahead attended the three-day forum to provide market perspective and gather knowledge from peers who have also implemented CommercialWare's leading retail solutions across their organizations. Topics and presentations focused on IT and business strategies for E-commerce, E-commerce challenges, and accomplishments and projections of product direction and market trends. "Events like this are important to our company for developing our own multi-channel retail strategies and finding new ways to better meet the needs of our customers," said Jose Landeros, Web IT administrator of The Territory Ahead. "CommercialWare has once again proven itself as a trusted partner by providing us with an opportunity to gain more information and share experiences." "In order to meet our customers' continuing retail commerce needs, CommercialWare sees the value in an ongoing partnership and dialog addressing the current retail market and future product demands," said Donny Askin, founder and CEO of CommercialWare. "By talking with and listening to our customers, partners and industry experts, we can better address our customer's IT and business challenges and deliver a high-value multi-channel retail solution." About CommercialWare CommercialWare is the world's leading provider of commerce infrastructure software for multi-channel retailers. CommercialWare's products, retail.dot.commerce and collaborate.dot.commerce, enable retailers to interact and transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting with, and service their customers across multiple channels, ensuring high levels of customer satisfaction and loyalty. The products seamlessly link all aspects of the transaction lifecycle - from customer-facing activities like marketing, order entry, and customer service, to operational activities like order management, fulfillment, reverse logistics This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , and supply chain collaboration. CommercialWare powers retail commerce for more than 80 leading retail brands, including Saks Fifth Avenue Saks Fifth Avenue is a chain of upscale American department stores that is owned and operated by Saks Fifth Avenue Enterprises (SFAE), a subsidiary of Saks Incorporated. It competes in the elite luxury department store market with Neiman Marcus, Bergdorf Goodman and Barneys New , Target, Starbucks, Brooks Brothers Brooks Brothers is the oldest surviving men's clothier in the United States, founded in 1818. The privately owned company is owned by Retail Brand Alliance, a spinoff of Luxottica, and is headquartered on Madison Avenue in New York City. , J. Jill, Ritz Camera, JoS A. Bank, and Patagonia. For more information, visit CommercialWare at http://www.commercialware.com/ |
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