Commence CRM Application Suite Wins 2003 ISM Honorable Mention Award.Business Editors/High-Tech Writers OAKHURST, N.J.--(BUSINESS WIRE)--March 25, 2003 Commence Corporation, a leading provider of businesses solutions for small to mid-size businesses (SMBs), is making significant in-roads in the Customer Relationship Management sector. The company's new suite of business applications is receiving high marks from customers and industry analysts and has just won ISM's Honorable Mention Award for 2003. The award honors the top products in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. industry, with more than 80 different vendors reviewed. The Commence(R) Application Suite features a powerful account management database with an integrated suite of pre-built, customizable applications that support a broad range of business applications - including sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , marketing campaign automation, customer service, contact management and help desk initiatives - at an affordable price. "Customers are beginning to turn their attention away from costly, complex solutions to ones that are easier to deploy, easy to use and provide a rapid return on their investment," said Larry Caretsky, the company's president. "Commence is that solution. The products' rapid implementation and user friendliness gets users on board quickly and easily - a key to any successful CRM implementation," he concluded. Commence provides an easy way to access and manage all types of customer data and interactions. The products user interface is designed to make it easy for businesses to access and view information, and extend the CRM database to remote users, departments, and functions throughout the organization. A personalized "digital dashboard (software) digital dashboard - A personalised desktop portal that focuses on business intelligence and knowledge management. Microsoft's version has a launch screen including stock quotes, voice mail and e-mail messages, a calendar, a weather forecast, traffic information, " enables users to pull specific details from the shared Commence database, and create custom views with information about daily sales orders, priority support calls, account history, follow-up activity, and more. Commence is tightly integrated with Microsoft Office Microsoft's primary desktop applications for Windows and Mac. Depending on the package, it includes some combination of Word, Excel, PowerPoint, Access and Outlook along with various Internet and other utilities. and Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook , supporting group scheduling See calendaring. , as well as calendar and address book sharing. The solution also provides the capability to seamlessly synchronize See synchronization. information between desktops, laptops, and handheld devices, including the Palm Pilot. Commence is also designed to more closely align customer support activities with an organization's sales and marketing operations. Users can leverage contact information and other details stored in the Commence database to create intelligent marketing and sales campaigns, manage telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. leads, and automate various direct mail and other initiatives. Commence fills the void in the CRM market for an affordable, ready-to-use solution that enables SMB's to support a broad range of business functions. About Commence Corporation Commence Corporation is a leading provider of and customer relationship management (CRM) and e-business software solutions. The company's products are designed to provide small- to medium-sized businesses with flexible solutions that leverage the Web to offer an integrated platform for e-business. Commence supports thousands of users through a worldwide distribution network, with outlets in North and South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , Europe, and Asia/Pacific. For more information, contact Commence Corporation at 732-660-0990, or visit the company's Web site at http://www.commence.com. |
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