CommWorks Simplifies Voice Mail Management for Mobile Users.Business Editors/Technology Writers ROLLING MEADOWS Rolling Meadows, city (1990 pop. 22,591), Cook co., NE Ill., a suburb of Chicago; inc. 1955. There is research and development and the manufacture of office supplies and electronic components. , Ill.--(BUSINESS WIRE)--Jan. 29, 2002 CommWorks Corporation, a leader in building softswitch-based networks that allow telecommunications service providers to quickly and easily launch new services, is offering wireless carriers a messaging feature that their subscribers can use to simplify management of multiple voice mail accounts. The CommWorks(R) Message Alert System uses short message service (SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. ) technology to notify mobile subscribers of all new incoming voice mail messages received at an office, home or mobile telephone number. The system eliminates the need for subscribers to call into multiple voice mailboxes to check on messages. "Corporations are constantly on the lookout for in search of; looking for. See also: Lookout new ways to maximize the effectiveness of their most valuable resource, their employees," said John Leikness, director, enhanced services product management, CommWorks. "By consolidating and simplifying messaging, employees can spend more time with customers and focus on business projects. Subscribers can easily and quickly prioritize and respond to urgent messages, then return to the business at hand. And for residential users, being away from home no longer means having to miss a critical, time-sensitive message." Wireless carriers can use the CommWorks Message Alert System as an important service differentiator, because the functionality is only available through a wireless network, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Leikness. "It adds new revenue-generating potential to established wireless networks," he explained. "The monthly application fee for usage of the message alert system brings in new incremental revenue. More importantly, it provides the opportunity to introduce customers to other areas of a carrier's service portfolio." How it Works When a corporate or home voice-mail system detects that a message has been left in a subscriber's mailbox, it signals the central office or customer premise switch that hosts the CommWorks Message Alert System. The CommWorks system relays the information via SMS technology to the subscriber's mobile handset or pager. On a cell phone, for example, an audible alert sounds and prompts the user to view an indication on the handset's text-based message screen. The user then determines when to retrieve the message. The CommWorks Message Alert System continually updates the indication on the mobile handset's message screen, maintaining a real-time assessment of a user's unheard and reviewed messages in multiple voice-mail systems. The CommWorks Message Alert System also can serve as a precursor to more comprehensive messaging services. When a service provider is ready to upgrade to full-service, advanced unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , the CommWorks Message Alert System can be easily integrated with the CommWorks 8250 Unified Messaging System. The unified messaging system allows users to combine voice, e-mail, and fax messages in one universal mailbox and manage them with a single device of their choice - telephone, cell phone, e-mail client Same as e-mail program. , or personal digital assistant. About CommWorks CommWorks, a 3Com Company (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : COMS COMS 3Com Corporation (stock symbol) COMS Certified Orientation and Mobility Specialist COMS Continuous Opacity Monitoring Systems COMS City of Manchester Stadium (UK) ), supplies network service providers around the world with access infrastructures and IP services platforms that open new business opportunities and help them establish unique positions in a competitive marketplace. With flexible multi-service hardware platforms Each hardware platform, or CPU family, has a unique machine language. All software presented to the computer for execution must be in the binary coded machine language of that CPU. Following is a list of the major hardware platforms in existence today. See platform. and modular software See modular programming. components, the comprehensive CommWorks architecture makes it possible for service providers to integrate their existing infrastructures with innovative technologies to deliver an array of next-generation IP-based enhanced services to their customers. For further information, visit www.commworks.com 3Com and CommWorks are registered trademarks and the CommWorks logo is a trademark of 3Com Corporation. |
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