CommSoft introduces CommSoft Interface Engine. (New Products).

CommSoft, a provider of billing software to midsize communications companies, has made available its new CommSoft Interface Engine (CIE). CIE was created to help reduce the need for paper orders and human intervention by automating many of the tasks normally performed by communication service providers processing their customer orders. Using script-driven processes, CIE allows service order and billing systems to interface with external systems such as switches, voice mail, E911, LIDB, cable head-ends, Internet databases, etc. Scripts perform data collection, validation, translation and update functions, These processes automate the numerous manual steps involved in many order processing, trouble testing and record auditing functions. Automating these functions can result in quicker, more efficient customer service, as well as eliminate manual data entry errors and line checking. The CIE user interface is implemented using Windows-style forms and menus to minimize the user's learning curve, Communication betw een the script processor and network elements uses TCP/IP sockets, Status windows monitor each process, and status reports are available to communicate successful transactions.

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