Comercia Standardizes on Siebel eBusiness Applications; Spanish eCommerce Pioneer Deploys eBusiness Solution to Maximize Customer Satisfaction.Business Editors/High-Tech Writers SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--Dec. 28, 2000 Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading supplier of eBusiness applications software, today announced that Comercia, a Spanish eCommerce pioneer, will standardize on Siebel eBusiness Applications. The Siebel eBusiness solution will provide Comercia with a single, comprehensive customer information management system that spans multiple communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies , supports both fixed and dynamic pricing options, and offers customers a more satisfying buying experience in which they can exercise greater choice in how they interact with Comercia and how they transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting business. Starting in early 2001, Comercia will provide businesses and consumers with an unprecedented range of eCommerce services -- including auctions and dynamic pricing services, secure payment, delivery and insurance -- to facilitate the sale and purchase of electronic equipment, telephone systems, computer hardware and software, antiques, toys, books, films and wines. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a November Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
Siebel eAuction will enable Comercia customers to transact business according to preference, whether through bidding on items in a traditional auction; naming a price for sellers to meet in a "reverse" auction; or participating in an auction "lottery" where a winner is chosen at random from among all bidders. Customers can use these different auction formats to help liquidate To pay and settle the amount of a debt; to convert assets to cash; to aggregate the assets of an insolvent enterprise and calculate its liabilities in order to settle with the debtors and the creditors and apportion the remaining assets, if any, among the stockholders or owners of the inventory, increase revenues, build a community or marketplace, assist in RFQ/RFP processes, and strengthen partner relationships. Siebel Call Center will enable Comercia to capture all customer interactions -- from service requests to buyers' bids -- across multiple channels, including the Web, email, phone and fax. Comercia representatives will have access to a single, up-to-date, comprehensive view of each customer. Over time, Comercia intends to build long-term customer satisfaction and retention by offering increasingly personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service to both buyers and sellers participating in auctions, without compromising either group. "Comercia sought an eBusiness provider that could help us achieve a competitive advantage," said Enrique Aguilera, Managing Director, Comercia. "Not only were we drawn to Siebel Systems' reputation as the world's leading provider of eBusiness applications software, but we consider the company's reputation for 100 percent customer satisfaction a critical success factor as we prepare to offer unparalleled eCommerce service and performance to buyers and sellers in Spain. "Siebel Systems' robust, scalable technology was a deciding factor as well, as we plan to launch quickly," added Aguilera. "Siebel eBusiness Applications will allow Comercia to grow without technological constraints, make the most of our lead in the market and enhance our competitive advantage." About Siebel Systems Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling (programming) software enabling - (Or "enabling") Modification of the design or implementation of software to allow internationalisation to take place. In particular, enabling may refer to the modification of software to support double-byte character sets, hence "Unicode multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 28 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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