Come to the NAA Conference and you can be at the center of it all!* THE BEST EDUCATION FOR MULTIFAMILY HOUSING PROFESSIONALS * THE LARGEST NATIONAL EXPOSITION exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. OF PRODUCTS AND SERVICES GEARED FOR THE MULTIFAMILY HOUSING INDUSTRY * THE MOST VALUABLE OPPORTUNITY TO NETWORK WITH MORE THAN 4,000 MULTIFAMILY HOUSING PROFESSIONALS * THE UNIQUE CHANCE TO HEAR FORMER NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of MAYOR RUDY GIULIANI Rudolph William Louis "Rudy" Giuliani (born May 28, 1944) is an American lawyer, businessman, and politician from the state of New York. Formerly Mayor of New York City, Giuliani is currently seeking the Republican nomination in the 2008 United States presidential election. SPEAK AT THE OPENING GENERAL SESSION * THE CONVENIENCE OF GUEST ROOMS, MEETING ROOMS AND EXHIBIT SPACE ALL UNDER ONE ROOF! GENERAL INFORMATION 2002 NAA NAA Nomina Anatomica Avium. EDUCATION CONFERENCE & EXPOSITION If you are a member of the National Apartment Association (NAA) or if you are a member of a local apartment association that is affiliated af·fil·i·ate v. af·fil·i·at·ed, af·fil·i·at·ing, af·fil·i·ates v.tr. 1. To adopt or accept as a member, subordinate associate, or branch: with NAA, don't don't 1. Contraction of do not. 2. Nonstandard Contraction of does not. n. A statement of what should not be done: a list of the dos and don'ts. miss the 2002 NAA Education Conference and Exposition. Don't know Don't know (DK, DKed) "Don't know the trade." A Street expression used whenever one party lacks knowledge of a trade or receives conflicting instructions from the other party. if you are a member of NAA? Visit www.naahq.org See .org. (networking) org - The top-level domain for organisations or individuals that don't fit any other top-level domain (national, com, edu, or gov). Though many have .org domains, it was never intended to be limited to non-profit organisations. RFC 1591. and click on membership to view a complete listing of local NAA affiliates or call the NAA membership department at 703/518-6141 to find out how to become a member. Non-NAA members in the multifamily housing industry are also invited to attend the conference to learn more about the latest issues and trends in the industry. A Full Registration includes: * All NAA Education Sessions * NAA Speaker Resource Handout Guide * Networking Breakfast with Speakers on Saturday Saturday: see week; Sabbath. * Education Session Lunch on Friday Friday: see Sabbath; week. Friday young Indian rescued by Crusoe and kept as servant and companion. [Br. Lit.: Robinson Crusoe] See : Servant * Complimentary Opening Party Admission * General Sessions on Thursday Thursday: see week. and Friday * Pass to the Exposition Hall for all three days * Complimentary Food Service in the Exposition Hall * PARAGON Paragon - Mark Sherman. IEEE Software (Nov 1991). Awards Ceremony * Complimentary Closing Gala Ticket Program Changes Due to unforeseen circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or , program changes may be required at the last minute. NAA reserves the right to revise the session schedule as necessary. TO MAKE HOTEL RESERVATIONS Call the Gaylord Gaylord, an anglicisation of the French surname Gaillard ("sprightly" or "spry"), may refer to: People:
In a fire insurance policy, for example, the term occupancy . The room and resort fees of $10 per night at the Gaylord Palms includes: a daily newspaper, bottled water/juice in room, high-speed Internet See broadband. access, complimentary transportation to Disney Dis·ney , Walter Elias Known as "Walt." 1901-1966. American animator, showman, and film producer. Noted for his creation of the cartoon characters Mickey Mouse and Donald Duck, he produced the first animated film with sound, theme parks, unlimited use of the fitness room and free range balls at Falcon's Fire Golf Club. DISNEY TRANSPORTATION Transportation to the Walt Disney World Noun 1. Walt Disney World - a large amusement park established in 1971 to the southwest of Orlando Orlando - a city in central Florida; site of Walt Disney World theme park is free with your stay at the Gaylord Palms Resort, and shuttle shuttle: see loom. shuttle In the weaving of cloth, a spindle-shaped device used to carry the crosswise threads (weft) through the lengthwise threads (warp). Not all modern looms use a shuttle; shuttleless looms draw the weft from a nonmoving supply. service to and from the Gaylord Palms to the Walt Disney World theme park is offered. Shuttles leave the Gaylord Palms hourly and depart from the theme park hourly based on opening and closing times. Departing de·part v. de·part·ed, de·part·ing, de·parts v.intr. 1. To go away; leave. 2. To die. 3. times may vary according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. theme park hours, so be sure to consult with the concierge at the Gaylord Palms for shuttle hours during your stay. LA PETITE ACADEMY KIDS STATION Another reason to bring the kids is the La Petite Academy Kid's Station, a special resort within the Gaylord Palms, that caters specifically to kids. Guests can choose from a list of themed activities or work with the Academy's team of experts to custom design a program that fits your child's specific needs. Kids can stay and play for one to four hours or they can make a day out of it during your planned full-day group activity. The Academy offers all kinds of creative and interactive activities. Kids won't won't Contraction of will not. won't will not won't will be able to resist the La Petite Academy Kids Station. For more information, please visit the Gaylord Palms' Web site at www.gaylordpalms.com or call 407/586-2505. HERTZ hertz (hûrts) [for Heinrich R. Hertz], abbr. Hz, unit of frequency, equal to 1 cycle per second. The term is combined with metric prefixes to denote multiple units such as the kilohertz (1,000 Hz), megahertz (1,000,000 Hz), and gigahertz CAR RENTAL RENTAL. A roll or list of the rents of an estate containing the description of the lands let, the names of the tenants, and other particulars connected with such estate. This is the same as rent roll, from which it is said to be corrupted. DESK AT THE GAYLORD PALMS RESORT For those people who only want to rent a car for a day or two, there is a Hertz Car Rental Desk located in the main lobby A lobby can refer to:
(1) (Certificate in Data Processing) An earlier award for the successful completion of an examination in hardware, software, systems analysis, programming, management and accounting, 166635 to receive a discount. OPENING KEYNOTE keynote /key·note/ (ke´not) in homeopathy, the characteristic property of a drug that indicates its use in treating a similar symptom of disease. SPEAKER THE HONORABLE RUDOLPH Rudolph: see Raoul, king of France. Rudolph his red nose lit the way for Santa and his sleigh. [Am. Pop. Music: “Rudolph the Red-Nosed Reindeer”] See : Nose GIULIANI Giuliani is an Italian family name, that can refer to:
On Thursday, June 27, the Honorable Rudolph "Rudy" Giuliani kicks off the 2002 NAA Education Conference & Exposition. As America America [for Amerigo Vespucci], the lands of the Western Hemisphere—North America, Central (or Middle) America, and South America. The world map published in 1507 by Martin Waldseemüller is the first known cartographic use of the name. reeled from the terrorist attacks that rocked its foundation, Giuliani stood firm with confidence, compassion compassion, n a profound awareness of another's suffering coupled with a desire to alleviate that suffering. and unswerving commitment, serving as an example of heroism Heroism See also Bravery. Achilles Greek hero without whom Troy could not have been taken. [Gk. Lit.: Iliad] Aeneas Trojan hero; legendary founder of Roman race. [Rom. Lit. , with so many other heroes, to the entire world. The remarkable leadership of Giuliani and the extraordinary heroism of his fellow New Yorkers restored faith in the ideals that are so vital to a free society during one of the saddest times in American American, river, 30 mi (48 km) long, rising in N central Calif. in the Sierra Nevada and flowing SW into the Sacramento River at Sacramento. The discovery of gold at Sutter's Mill (see Sutter, John Augustus) along the river in 1848 led to the California gold rush of history. In honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. of his remarkable resolve and leadership, Time magazine named Rudy Giuliani its 2001 Person of the Year and on Feb. 13, 2002, Giuliani received an honorary Knighthood knighthood: see chivalry; courtly love; knight. from Queen Elizabeth Queen Elizabeth, or Elizabeth, may refer to: Living people
Bohemia KEYNOTE SPEAKER DAVE BARRY For the English musician, see . David Barry, Jr. (born July 3, 1947) is a bestselling American author and Pulitzer Prize-winning humorist who wrote a nationally syndicated column for the The Miami Herald from 1983 to 2005. Friday, June 28, 1:00 p.m.-2:00 p.m. On Friday, June 28, learn how to turn the worries and stresses of work into humor humor, according to ancient theory, any of four bodily fluids that determined man's health and temperament. Hippocrates postulated that an imbalance among the humors (blood, phlegm, black bile, and yellow bile) resulted in pain and disease, and that good health was and positives as renowned humorist hu·mor·ist n. 1. A person with a good sense of humor. 2. A performer or writer of humorous material. humorist Noun a person who speaks or writes in a humorous way Dave Barry entertains NAA. Barry Barry, Welsh Barri, town (1991 pop. 45,053) and port, Vale of Glamorgan, S Wales, on the Bristol Channel. Once a major coal-exporting port, its more diversified export products include cement, flour, and steel products. , a Pulitzer Pulitzer awards made in letters, music, and journalism. [Am. Hist.: Wheeler, 824] See : Prize Prize-winning columnist columnist, the writer of an essay appearing regularly in a newspaper or periodical, usually under a constant heading. Although originally humorous, the column in many cases has supplanted the editorial for authoritative opinions on world problems. and author, will give NAA attendees a chance to laugh a little while continuing to stay current with the trends in the multifamily housing industry. Recently out with his new book, Dave Barry Hits Below the Beltway, Barry is sure to entertain and enlighten en·light·en tr.v. en·light·ened, en·light·en·ing, en·light·ens 1. To give spiritual or intellectual insight to: attendees with his humor and perspective. Barry has written several best sellers, including: Dave Barry in Cyberspace Coined by William Gibson in his 1984 novel "Neuromancer," it is a futuristic computer network that people use by plugging their minds into it! The term now refers to the Internet or to the online or digital world in general. See Internet and virtual reality. Contrast with meatspace. , Dave Barry Talks Back, Dave Barry is from Mars Mars, in Roman religion and mythology Mars, in Roman religion and mythology, god of war. In early Roman times he was a god of agriculture, but in later religion (when he was identified with the Greek Ares) he was primarily associated with war. and Venus Venus, in astronomy Venus, in astronomy, 2d planet from the sun; it is often called the evening star or morning star and is brighter than any object in the sky except the sun and the moon. , and Dave Barry is Not Taking This Sitting Down. CONFERENCE HIGHLIGHTS CONFERENCE ORIENTATION orientation, in architecture, the disposition of the parts of a building with reference to the points of the compass. From remote antiquity the traditional belief in the efficacy of religious ceremonials performed at dawn toward the rising sun has influenced the If you are new to NAA, or this is your first meeting with us, please join us for a conference orientation continental breakfast on Thursday morning. You'll you'll Contraction of you will. you'll you will or you shall you'll will make new acquaintances and learn how to make the most of your meeting experience. This is the perfect opportunity to meet new friends, mingle and interact Interact can refer to:
Fall of Interact While the Game Boy device was first released, Interact acquired the rights to sell Datel's Action Replay with new members, first-time attendees, Board, committee and task force members. LEADERSHIP TRAINING The extremely popular Leadership Training Sessions are back and will feature Doug DOUG Dumb Old Utility Guy Lipp, who will take you on an exciting adventure through the Magic of Disney and Bill Williams, from J.D. Power and Associates Inc., who will share insights into the motivations of different consumer markets and new ideas "New Ideas" is the debut single by Scottish New Wave/Indie Rock act The Dykeenies. It was first released as a Double A-side with "Will It Happen Tonight?" on July 17, 2006. The band also recorded a video for the track. on the fine art of persuasion PERSUASION. The act of influencing by expostulation or request. While the persuasion is confined within those limits which leave the mind free, it may be used to induce another to make his will, or even to make it in his own favor; but if such persuasion should so far operate on the mind and competitive advantage. PROPERTY TOURS See Orlando's best and brightest multifamily properties on this tour. Hosts from the Apartment Association of Greater Orlando Greater Orlando, alternatively known as the Orlando Area or Metro Orlando, is third most populated metropolitan region in the state of Florida, and the 27th-largest metro area in the United States. will describe the areas, as well as the properties that you will see. OPENING PARTY Come join NAA on Thursday evening as we celebrate the beginning of the 2002 NAA Education Conference & Exposition. Enjoy live entertainment while you mingle and network with your colleagues over drinks and light fare. PARAGON AWARDS The Annual PARAGON Awards continues to raise the bar for multifamily housing standards. Please join us in congratulating the 2002 "NAA PARAGON: A Model of Excellence" winners, at this special ceremony on Saturday night. All are welcome to attend. CLOSING GALA Celebrate the culmination of the 2002 NAA Education Conference & Exposition on Saturday evening with special entertainment guests Three Dog Night. The evening kicks off with a cocktail cocktail, short mixed drink originating in the United States and served as an appetizer. It generally has a basis of gin, whisky, rum, or brandy combined with vermouth or fruit juices and often flavored with bitters or grenadine. reception, immediately followed by a delicious See social bookmarking. Florida Florida, state, United States Florida (flôr`ĭdə, flŏr`–), state in the extreme SE United States. A long, low peninsula between the Atlantic Ocean (E) and the Gulf of Mexico (W), Florida is bordered by Georgia and style dinner. After dinner, get ready to dance the night away as Three Dog Night will entertain the NAA crowd. Black-tie black tie n. 1. A black bow tie worn with a dinner jacket. 2. Semiformal evening wear typically for men, usually requiring a dinner jacket. is optional, so prepare to dress up for a night of fun, friends and incredible entertainment! SCHEDULE OF EVENTS 2002 NAA EDUCATION CONFERENCE & EXPOSITION CAS The certified See certification. Apartment Supplier (CAS) was created to enhance the relationship between suppliers and their customers. Suppliers learn the role and responsibilities of the apartment manager and how to build stronger partnerships with owner members. The CAS curriculum is identical to the Certified Apartment Manager (CAM cam, mechanical device cam, mechanical device for converting a rotating motion into a reciprocating, or back-and-forth, motion, or for changing a simple motion into a complex one. ) curriculum, but abbreviated from nine modules to four. Three of the four modules are required programs. They are: * Marketing * Risk Management * Financial Management The one remaining module is an elective elective non-urgent; at an elected time, e.g. of surgery. elective adjective Referring to that which is planned or undertaken by choice and without urgency, as in elective surgery, see there noun Graduate education noun and a CAS candidate may choose one of any of the following programs: * Management of Residential Issues * Human Resource Management * Property Maintenance for Managers * Legal Responsibilities * Fair Housing * Adding Value with Technology CAS programs are offered by local association affiliates across the country and are supported through national offerings as well. For more information, contact your local apartment association or Sally Scott at sally@naahq.org
TUESDAY, JUNE 25
10:00 AM-4:00 PM * CAS (RISK MANAGEMENT)
12:00 PM-5:00 PM * REGISTRATION
3:00 PM-4:15 PM * EDUCATION FOUNDATION
4:30 PM-6:00 PM * 2002 CONFERENCE COMMITTEE
WEDNESDAY, JUNE 26
8:00 AM-8:00 PM * REGISTRATION
8:00 AM-10:00 AM * LEGISLATIVE COMMITTEE
9:00 AM-10:00 AM * MEMBER RELATIONS TASK FORCE
* STRATEGIC GROWTH TASK FORCE
9:00 AM-4:00 PM * CAS (FINANCIAL MANAGEMENT)
12 to 2 pm Break for NSC Meeting
10:15 AM-11:15 AM * MEMBERSHIP COMMITTEE
* NAA PAC BOARD OF TRUSTEES
* COMMUNICATIONS ADVISORY BOARD
11:30 AM-12:30 PM * MEMBER SERVICES COMMITTEE
* EDUCATION COMMITTEE
* INDEPENDENT RENTAL OWNERS
COMMITTEE
12:15 PM-1:45 PM * BUDGET & FINANCE COMMITTEE
* NAA PAC STATE AMBASSADOR
ORIENTATION
12:15 PM-2:00 PM * NATIONAL SUPPLIERS COUNCIL
12:45 PM-1:45 PM * ASSOCIATION EXECUTIVE COUNCIL
MEETING
* BUILDERS, OWNERS & DEVELOPERS
FORUM
1:45 PM-2:00 PM * AE REGIONAL LIAISONS
2:00 PM-2:30 PM * REGION MEETINGS
2:45 PM-4:15 PM * BOARD OF DIRECTORS MEETING
4:30 PM-6:00 PM * ASSEMBLY OF DELEGATES MEETING
THURSDAY, JUNE 27
7:30 AM-5:30 PM * Registration
8:00 AM-8:45 AM * Conference Orientation
8:45 AM-9:45 AM * A SERIES EDUCATION SESSIONS
A1 Talent 2002: How to Find It, Nurture It, Keep
It Speaker: Mary Lou Gurski
An organization is only as good as its people.
This session will provide the participants with
25 proven techniques to maximize their most
valuable resource -- their people. Optimizing
human capital is the key to efficient and
effective corporations in today's fast-paced
competitive market. Finding, nurturing and
keeping talented team members defines the
difference between the successful and
unsuccessful.
A2 Industry Trends: Multifamily Design and
Development Speakers: TBD
As a builder, owner or developer, you rely on
information from researchers and futurists to
help guide your business decisions. Factors
influencing your decisions include construction
volume, occupancy levels, financing issues, and
more. This invaluable session will identify
recent and potential near-term trends that you
need to watch and what they mean for you.
A3 Five Sensory Selling - The Silent Salesperson
(The Sight, Sound, Touch, Taste and Smell of
Success)
Speaker: Toni Blake
Buying decisions and impressions are influenced
by our senses. Restaurants, grocery stores,
retail and many other selling environments have
been using aromatherapy, color strategies and
specially recorded music to create the perfect
buying environment. Millions of dollars in
research has demonstrated powerful tools for
implementing visual, audible, taste, scent and
touch techniques for your marketing program.
Release the silent sales person in your apartment
communities and increase the value of your assets
with psychological and sensory selling
strategies.
A4 Mold: An Update Moderator: Eileen Lee
Speakers: Wes Carlton, Jim Gross
Mold. National media are covering it while
insurance companies are limiting their coverage
and it could be only a matter of time before
remediation regulations are put in place, but
what does all that mean for you? Remediation
experts will present practical approaches to
dealing with water intrusion and mold growth in
multifamily properties. Don't miss this
opportunity to get up-to-the-minute information
on an issue that can have a dramatic impact on
your community.
A5 Skills for Professionals: Part I Speakers:
Tracey Hopkins, Kate Good
Aside from the ability to work with the left and
right sides of the brain simultaneously, what
are the specific skills that will help put
multifamily professionals on a fast track for
promotion? There are too many to fit in one
session so this two-part program starts with two
of four important skills for success: "Motivation
Comes From Within" and "Time Management: Does
Anybody Really Care What Time It Is?" Two of the
industry's leading experts will give you the
inside scoop on why you need these skills, how
you can use them and how you can share them with
colleagues and staff. The ideas will flow in
rapid-fire succession in this fast-paced session
so come ready to take notes and walk away with
tips you can use the minute you get home.
10:00 AM-11:00 AM * B SERIES EDUCATION SESSIONS
B1 The Marketing Sweet Spot: Getting the Media
and Message Just Right Speaker: Bill Williams
J.D. Power and Associates, the leading authority
in benchmarking the best and brightest, will help
you sort through some of the most challenging
problems you face in market research and
analysis. In this session, Bill Williams will
offer a how to and why presentation on
fine-tuning your marketing and media plan. You
will leave with insight into the motivations of
different consumer markets and new ideas on the
fine art of persuasion.
B2 Make This Your Best Year Yet
Speaker: Joanne Schlosser
Do you want to discover the secret to how
ordinary people can achieve extraordinary
results? What is a "treasure map" and how can you
use it to turn this year into a golden year? In
this dynamic and interactive session you will
hear strategies to successfully set and achieve
personal and organizational goals using specific,
proven techniques you can use at home or in the
office!
B3 Applicant Screening and the law
Speakers: David Carner and Jay Harris
How can you screen residents and stay within the
law? Is it a subjective or objective process?
Come find out how current laws affect how you
choose your residents and how the predictive and
rules-based scoring of Web-based applicant
screening can help you stay in compliance.
B4 Industry Trends: Technology
Speakers: Andrew Blount, Gateway Representative
Cabling, PDAs, DSL, Blackberry, dedicated lines,
broadband ... innovations in technology are
moving faster than the speed of light and it's
next to impossible to keep up. But your residents
expect instant access, more and more of your
leads are Internet based and potential residents
want virtual tours. You can't afford to stand
still but what's the best answer for you? Come
find out where the industry is heading and what
technology has in store for you.
11:15 AM-12:15 PM * C SERIES EDUCATION SESSIONS
C1 Industry Trends: Energy
Speakers: Nancy Hovind
We have all seen the impact deregulation and
Enron have had and we know that California is not
the only state where energy costs are on the
rise. Many communities are billing residents
directly for utilities while others are focusing
on retrofitting. But what else does the future
hold for the multifamily industry and what are
some practical and applicable answers? This
session will offer you valuable insight into a
number of best practices that can translate into
savings and value added services for your
residents.
C2 Emotional Intelligence: What Is It and How Do
I Use It?
Speakers: Neil Fjellestad and Carol Levey
Emotional Intelligence -- EI. What is it? It is
what we use to empathize with others, understand
what needs to be done when it isn't clearly
explained, and intuitively recognize which course
of action to take when the facts are blurred. EI
can be developed, encouraged and specifically
applied to management.
C3 Resident Satisfaction and Renewals: What a
National Study Reveals
Speakers: Doug Miller and Julie Smith
Prepare to be shocked by the reasons thousands of
residents cite for hesitating in renewing their
lease. And the suggestions they make for improv-
ing the community are equally eye opening! This
session may turn your resident retention program
on its head!
C4 A Funny Thing Happened on the Way to the Sale
Speaker: Scott Friedman
Positive humor creates a bond, enhances recepti-
vity, reduces resistance and sets a tone of
cooperation. In this session you will explore
ways to use humor, creativity, trust building and
other techniques to add value to your relation-
ships with your colleagues, your residents, your
family and your customers.
C5 The Tightening Insurance Market: How to Reduce
the Impact on Your Community
Speakers: John Cavanaugh and Jack Lyons
September 11, Congressional Terrorism Insurance
Assistance Plans, Enron, mold, Bear markets ...
there are many national and global events and
issues that have impacted the insurance industry
and, as a result, your coverage and budget. If
you find that your coverage is more limited or
your premiums have dramatically increased, if you
are finding that your insurer is questioning your
claims more than ever before, or if you are
concerned about what the future holds -- be sure
and join this session.
1:00 PM-2:30 PM * Opening General Session -- Rudolph Giuliani
The Honorable Rudolph "Rudy" Giuliani kicks off
the 2002 NAA Education Conference & Exposition.
In honor of his remarkable resolve and
leadership, Time magazine named Rudy Giuliani its
2001 Person of the Year and on Feb. 13, 2002,
Giuliani received an honorary Knighthood from
Queen Elizabeth II.
2:30 PM-5:30 PM * Exhibit Hall Grand Opening Reception
6:30 PM-8:30 PM * Opening Party
FRIDAY, JUNE 8
8:00 AM-4:00 PM * Registration
9:30 AM-12:30 PM * Property Tours
9:00 AM-10:00 AM * D SERIES EDUCATION SESSIONS
D1 Skills for Professionals: Part II
Speakers: TBD
In a continuation of this two-part program,
Skills for Professionals Part II will take you
through two more important skill sets that multi-
family professionals need to succeed. Picture it:
the owner shows up unannounced and asks for a
status report -- if only you had known, you'd have
prepared a presentation. Or, you call a staff
meeting because you have to explain a new
company policy. That's why this session is tailor
made for you. The first skill we'll cover will be
"Presentations Are More Than Just Talk." We'll
cover exactly what you need to be sure your
presentations hit the mark with laser clarity. In
the second half of this fast-paced session, we'll
cover a skill that so many take for granted. In
"Lend Me Your Ears: Tools For Listening" you'll
gain insight into what listening skills can mean
for your success in any environment. You'd be
surprised at how many professionals think they
know how to listen when all they are doing is
hearing.
D2 Negotiating Win-Win Contracts
Speaker: Robert Hammond
Negotiate. "To arrange for or bring about through
conference, discussion and compromise." But
negotiation can be an art as well as a science.
So how do you convince a customer that you have
the better product or service? And what do you do
if you are the customer and the sales person just
won't budge on price? Vendors will want to attend
this session just to find out what the key is to
unlocking business contracts with management and
managers will want to attend just to find out
what vendors know and use in negotiation
sessions!
D3 Get SMART -- Superior Management Attributes,
Resources and Techniques
Speakers: Cynthiann King, Esther Bonardi-Basden
and Amber Lovelace-D'Aloise
Do you have a job or a career? If you have a job
and you want a career, don't miss this session!
You'll walk away with tools and resources used by
top-performing, highly successful management
professionals and leaders. Come hear 25 methods
to establish and maintain a professional edge,
nine strategies you need to succeed, 12 tips to
boost productivity and proven techniques to
out-perform your toughest competitors in service,
sales or management.
D4 Industry Trends: Marketing
Speakers: Lisa Trosien, Kate Good,
Mindy Williams and Tracey Hopkins
In a perfect world, the pool of potential resi-
dents would be endless and you wouldn't give your
marketing plan a second thought. But right now,
the old incentive plans and banners outside your
community aren't doing the trick. You need to
know and understand what industry trends impact
your marketing plan and whether you should modify
your plan to respond to them. In this highly
charged session you'll hear from four experts who
will not only define and explain the trends, they
will give you drop-dead ideas and best practices
to keep the traffic streaming into your
community.
D5 Creating a Team Environment with World-Class
Leadership
Speaker: Andrew Botieri
Powerful leadership produces stronger employee
relationships and higher occupancies through
motivated team members. This seminar will provide
you with the necessary leadership tools needed to
propel your property management company to levels
of excellence never before achieved and is a must
for all property management professionals.
10:15 AM-11:15 AM * E SERIES EDUCATION SESSIONS
E1 Multifamily Conventional and Affordable
Housing Finance Update
Speakers: David Cardwell, Randall Kilgore (not
pictured) and Douglas McCree
In this session, senior lending executives will
discuss the current trends, credit issues and
opportunities to finance or refinance your
properties from a variety of capital sources,
including Fannie Mae, Freddie Mac and HUD/FHA.
The speakers will also examine issues and oppor-
tunities in developing and financing apartment
communities with low-income housing tax credits
and/or multifamily housing tax-exempt bonds.
E2 The Marketing Sweet Spot: Getting the Media
and Message Just Right Speaker: Bill Williams
J.D. Power and Associates, the leading authority
in benchmarking the best and brightest, will
help you sort through some of the most
challenging problems you face in market research
and analysis. In this session, Bill Williams
will offer a how to and why presentation on
fine-tuning your marketing and media plan. You
will leave with insight into the motivations of
different consumer markets and new ideas on the
fine art of persuasion.
E3 Energize to Innovate Speaker: Joanne
Schlosser
Responding quickly to changing
resident needs and marketplace demands is
imperative. These improvisational theater
exercises awaken the creativity within to help
you envision new possibilities. It's much easier
to solve problems and tackle challenges when you
think creatively. You'll laugh, learn and be
amazed at the outcomes from this fun-filled
session!
E4 Industry Trends: Increasing Value Speaker:
Rick Ellis
Do you know what rental segment is the fasted
growing segment? Did you know that privacy and
security ranked number one on a list of 25 "Most
Wanted" items in a recent Better Homes and
Gardens survey? What sorts of conveniences are
current renters looking for that offer you new
prospects for increased revenue? What should the
finest hotels and your community have in common?
Don't miss this session if you want to hear the
answers to these and many more questions. Walk
away with a list of brand new opportunities for
adding value to your community and helping your
bottom line!
11:30 AM-1:00 PM * F SERIES EDUCATION SESSIONS w/LUNCH
F1 Whose Fair Housing Line Is It Anyway?
Speakers: Nadeen Green,
Doug Chasick, Nan Cavarretta,
Anne Sadovsky (not pictured) and Robin Hein
Think you know a Fair Housing violation when you
see one? Want to find out? Then don't miss this
session! Using highly creative skits, this
dynamic team will present a scenario and the
audience will vote electronically -- is it a
violation or not? Audience responses will be
tabulated and available immediately for all to
see and brief discussions following each skit
will explain how and why the example is -- or is
not -- a Fair Housing violation!
* F2 Redefining Leadership in Times of Change
Speaker: Bruce Wilkinson
Staff shortages, customer expectations,
employment issues, workplace threats, technology
challenges and regulatory compliance issues can
take their toll on a sometimes overworked
workforce. How are we expected to stay sharp and
effective? Wilkinson is returning by popular
demand for his third NAA Education Conference
and Exposition so, if you know Wilkinson, you
know this will be an enthusiastic and fun-filled
program! But, better than that, you will also
discover some unique ways to redefine how
organizations can both lead and communicate
effectively in times of constant change.
F3 Disaster Planning: Preparing For the Worst
Has a Whole New Meaning Speakers: Bill Nye, Guy
Arledge (not pictured) and Maria Jacobs
Every community should have a disaster
contingency plan in place and should be
evaluating that plan in light of the events of
September 11. This session will include
discussions of lessons learned from September
11, communication with your residents,
documentation and dealing with state and federal
agencies, handling the media, working with the
Red Cross, changes in the insurance industry and
how that affects your plan and more.
F4 The Magic of Exceptional Customer Service:
Are You in Balance? Speaker: Doug Lipp
Lipp's Walt Disney University training
experience provides fascinating stories, unique
insights and invaluable lessons. Learn how
certain skills, attitudes and behavior
contribute to exceptional performance to build,
win and keep market share. He includes an
overview of his active listening concepts and
his well-known "Life as Tigger" story.
1:00 PM-2:00 PM * Keynote Presentation-Dave Barry
Dave Barry, a Pulitzer Prize-winning columnist
and author, will give NAA attendees a chance to
laugh a little while continuing to stay current
with the
trends in the multifamily housing industry.
2:00 PM-5:30 PM * Exhibit Hall Open
SATURDAY, JUNE 29
8:00 AM-2:00 PM * Registration
8:15 AM-9:15 AM * Networking Breakfast w/Speakers
9:30 AM-11:00 AM * G SERIES EDUCATION SESSIONS
G1 Whose Fair Housing Line Is It Anyway?
Speakers: Nadeen Green,
Doug Chasick, Nan Cavarretta,
Anne Sadovsky (not pictured) and Robin Hein
Think you know a Fair Housing violation when you
see one? Want to find out? Then don't miss this
session! Using highly creative skits, this
dynamic team will present a scenario and the
audience will vote electronically -- is it a
violation or not? Audience responses will be
tabulated and available immediately for all to
see and brief discussions following each skit
will explain how and why the example is -- or is
not -- a Fair Housing violation!
G2 The Magic of Exceptional Customer Service:
Are You In Balance? Speaker: Doug Lipp
Lipp's Walt Disney University training
experience provides fascinating stories, unique
insightsand invaluable lessons. Learn how
certain skills, attitudes and behavior
contribute to exceptional performance to build,
win and keep market share. He includes an
overview of his active listening concepts and
his well-known "Life as Tigger" story.
G3 How To Sell, Convince and Persuade Others to
Buy Into What You Have Learned at the NAA
Education Conference Speaker: Bruce Wilkinson
OK, so you have, all these new people skills,
customer service ideas, regulatory issues and
housing trends that you just can't wait to get
home and implement. But how do you do that?
This will be an informative and fun-filled
program, enthusiastically presented by one of
NAA's highest ranking conference speakers who
will demonstrate some unique and common sense
ways to sell, convince and persuade senior
leaders to implement what you have learned back
in the "Real World" workplace.
G4 Builder/Developer Roundtables: From Impact
Fees to Antigrowth Sentiments -- What's Hot and
What's Hotter Speaker: TBD
Builders, owners and developers have their own
unique set of concerns in the multifamily
industry. An opportunity to direct questions to
and learn from experts in a variety of fields
that impact your business does not come along
every day. That's why this session is tailor
made for you. From the economy to insurance to
architectural innovations, you'll have a chance
to ask questions, hear what is new, find out
what your colleagues are concerned about and
what you'll want to consider as you take on your
next project.
G5 Using Humor For a Change Speaker: Scott
Friedman
Personnel directors in America's largest
corporations believe having a sense of humor is
a prerequisite to success. Studies show that
humor enhances problem-solving skills, improves
communications, creates better employee
relationships, elevates morale and reduces
burnout. This entertaining (yes -- humorous!),
yet highly informative program, delivers a
multitude of techniques proven to add levity to
work environments -- and to lives!
10:00 AM-11:00 AM * 2003 Education Conference Committee
11:15 AM-12:15 PM * H SERIES EDUCATION SESSIONS
H1 Talent 2002: How to Find It, Nurture It, Keep
It Speaker: Mary Lou Gurski
An organization is only as good as its people.
This session will provide the participants with
25 proven techniques to maximize their most
valuable resource -- their people. Optimizing
human capital is the key to efficient and
effective corporations in today's fast-paced
competitive market. Finding, nurturing and
keeping talented team members defines the
difference between the successful and
unsuccessful.
H2 New Technology Trends in Cash Management
Speaker: Glenn Murray
You've been diligently collecting payments in the
form of cash or check for years. You've spent
countless hours following up on residents that
never seem to pay on time and getting replacement
checks for those that are returned. Would
converting to electronic payments make a
difference in your time management program? You
bet it would! Are there other ways you can use
technology in cash management? You bet there
are! Don't even think about migrating from paper
to electronic transactions unless you sit in on
this session!
H3 He Said/She Said: Demystifying Communication
With the Opposite Sex Speakers: Andrew Botieri
and Patty Morgan-Seager
Do you find communication with the opposite sex
confusing, frustrating, infuriating? From tone
to speed to choice of words to how loud we speak
to how we use conversation in our relationships,
men and women communicate differently. Using
humor, role-play and live examples, this session
will explore those differences. You'll walk away
with an understanding of what the differences in
communication mean for your work relationships,
how common stereotypes set up expectations in
communication and what to do when they just don't
understand what you are saying!
H4 Emerging Legislative Issues
Speakers: Clarine Nardi Riddle,
Jim Arbury, Jay Harris, Eileen Lee
and David Cardwell
One of the most popular sessions on the Education
Conference and Exposition docket, this session
will ensure that you are on top of rising issues,
issues that just won't go away, issues that are
still in discussion and issues that impact your
operation. Don't be caught by surprise -- sit in
on this session and go home prepared for anything
that may arise.
12:15 PM-2:15 PM * Exhibit Hall Open
6:30 PM-7:30 PM * PARAGON Awards Ceremony
7:30 PM-8:00 PM * Closing Gala Reception
8:00 PM-12:00 AM * Closing Gala Entertainment: Three Dog Night
Celebrate the culmination of the 2002 NAA
Education Conference & Exposition on Saturday
evening with special entertainment guests Three
Dog Night. The evening kicks off with a cocktail
reception, immediately followed by a delicious
Florida style dinner. After dinner, get ready to
dance the night away as Three Dog Night will
entertain the NAA crowd. Black-tie is optional,
so prepare to dress up for a night of fun,
friends and incredible entertainment!
NOTE: NAA reserves the right to revise the session schedule
as necessary.
2002 EXHIBITORS PLATINUM SPONSORS Apartment Finder 1109 Apartment Guide 907 BellSouth 733 Coinmach Corporation 617 For Rent Magazine 707 Homestore.com 309 Sears 1115 SILVER SPONSORS Network Multifamily 1009 RealPage Inc. 1003 BRONZE SPONSORS Century Maintenance Supply 807 Maintenance Warehouse 517 MRI--Management Reports International 919 Rent.com 925 Time Warner Connect 1439 Yardi Systems 630 EXHIBITORS Company Booth # AAL Automatic Apartment Laundries 1101 Aaron Rents 1311 Acadia Windows & Doors 1427 Admiral's Casual Furniture 1238 ADREM Profiles, Inc. 1234 ALC Environmental Inc. 1239 Alexander & Edwards Publishing 333 Alliance Laundry Systems -- Speed Queen 900 American Computer Software 901 American Express 1411 American Leak Detection 502 American Painting & Renovations, Inc. 1132 American Pre-Fab Structures 1202 American Utility Management 640 American Water & Energy Savers 814 AMSI, A Geac Company 509 Anaheim Mfg Co. 800 Apartment Cards 434 Apartment Finder 1109 Apartment Guide 907 Apartment Moves 726 Apartments Nationwide 610 Apartments.com 725 Appliance Warehouse 719 Applicant Screening and Processing 1433 Arbor Commercial Mortgage 1526 Arbor Contract Carpet 1133 ARCS Commercial Mortgage 1138 Arizona Casual Furnture 231 Armstrong World Industries 1421, 1423 ASSET Group, Inc. 1631 Associated Credit & Collection Bureau 1510 Automated Collection Services, Inc. 319 Automatic Laundry 1302, 1304 Barcode Automation, Inc. 233 Belfor USA 1038 BellSouth 733 Best Buy 220 BMSI Holdings LLC 1500 Bob Bader Co. 1014 Brinks Multifamily Security 1215 Brook Furniture Rental 839 Buyers Access 702 C.L.A.S.S., Inc. 1020 CallSource 1209 CAM Systems, Inc. 1401 Capital Recovery Group 1521 Capital Renovation Services 835 Cascade Bench-Mate 427 CATO, Inc. 1520 CBSI- Conservation Billing Services, Inc. 215 Centimark Corporation 635 Century Construction Services 1407 Century Maintenance Supply 807 Chad Supply 1301 Chamberlain Professional Products 639 ChoicePoint 1321 CircuitRider Electronics A&P Electric Inc. 1033 Club Car, Inc. 1032 Coinmach Corporation 617 Collateral Mortgage Capital, LLC 1204 Column Financial 425 Comcast 1231 Commercial Water and Energy 201 Concrete Grinding & Raising 1016 Congoleum Corporation 1509 Corporate Apparel, Inc. 1408 Cort Furniture Rental 539, 540 Cox Communications 925 CreditRetriever 1139 Criterion Custom Floors 1133 CUC Multi-family Utility Solutions 1335 Cutting Edge Carpet, Inc. 1605 Deck-Rite, LLC 1027 Delta Mechanical 207 Dick's Discount Blinds 605 DMG Contractors, Inc. 213 Dogipot, Inc. 1015 Domin-8 Enterprise Solutions 1627 Doorking, Inc. 1307 Duron, Inc. 608 Echostar/DISH Network 425 Elements 1420 Elite Access Systems, Inc. 1531 E-Mon Corporation 1224 Energy Billing Systems 1432 Equifax 1522 eREI 1525 ESD 734 Fashion Star, Inc. 739 FASTSIGNS 932 First American Registry 417 Flagship Services 1040 Florida Power -- A Progress Energy Company 935 FlowGuard Gold Pipe and Fittings 317 For Rent Magazine 707 Galaxy Gate Systems 1131 GDE Renovations, Inc. 612 GE Appliances 1230 GE Capital Real Estate Power Buyer Service 1221 Gem Products, Inc. 634 Gracehill.com 420 Grosfillex Commercial Pool Furniture 423 HandySource Companies 915 Hardware Supplies of America 1333 Hartmarx Consumer Apparel Products 1222 Home Claim Services of America 1339 Homestore.com 309 House of Floors, Inc. 225 ICI Dulux Paint Centers 522 Inovonics Wireless Corp. 1527 Instar Services Group 1617, 1619 IntegResource, Inc. 625 Intelligent Products Incorporated 1406 Integrated Property Management Software, Inc. 802 Interstate Restoration Group, Inc. 1119 Invensys Metering Systems 838 Istec Corporation 1506 IXL Cabinets Division of Triangle Pacific 601 J&L Blinds 701 Jake Brothers, Inc. 939, 940 Jansen and Company 1023 John L. Wortham & Son, L.L.P. 1621 Johnstone Supply, Inc. 501 KeyTrak, Inc. 1603 Kitchen Kompact, Inc. 1134 LB Plastics 926 Leffler & Heaney Enterprises 1340 Life Fitness 1122 Lowes Home Improvement Warehouse 815 Mac-Gray Company 203 Maintenance USA 1422 Maintenance Warehouse, The Home Depot 517 Management Reports International 919 Mannington Mills 1502 Master Meter 740 Master Tek International 801 Maytag Appliances 1000, 1004 Meyer Smith, Inc. 1029 Midway Services 526 Minol-MTR 1611 Miracle Recreation 1403 Mohawk Industries 1514 Morse Watchmans INC. 924 Multifamily Executive 1435 Multi-Housing News 1126 Namco 227 National Credit Systems 1124 National Exemption Services, Inc. 1331 National Water & Power 1002, 1006 Neptune Meter Company (formerly Schlumberger) 933 Network Multifamily 1009 N-S Enterprises, Inc. 1426 Paint America 1226 Paramount Steel 1615 Peak Property Management Software 730 PeopleWithPets.com 638 Pets In Housing 1017 Philips Medical Systems 1342 Pierce, Hamilton and Stern, INC. 816 Playworld Systems 722 Porter Paints 631 Property Automation Software 1103 Proven Performance Inc. 1128 Quietline In-Unit Washer / Dryer Combination 1003 Realeum, Inc. 1327 RealPage, Inc. 1003 Realty Construction Corporation 1532, 1534 Redi Carpet 627 RelocationCentral by Cort 1039 Remanage, Inc. 1431 Rent.com 1209 Rental Guide Magazine 531 RentGrow, Inc. 833 Resident Data 325 Resident Update 633 Roadside America Auto Club 803 RoN Flooring, LLC 303 Rug Doctor L.P. 1021 SafeRent 715 SAFLOK 1114 SageWater 511 SALES Inc. 940 SBC SmartMoves 1315 Schlage Lock Company 1125 Sears Contract Sales 1115 Shaw Industries 1438 Sherwin-Williams 827 Simon Business Network 401 Southern Management Systems, Inc. 331 SouthWood Corporation 1205 Splendide Laundry Centers 432 Star Trac 1323 Straticon Construction Services 818 SummitWest Signs 1140 Sun Water Systems 1606 Superior Modular Products 1203 SureDeposit 400 Tek-Rail 840 Term-Lok, Inc. 301 Texacraft, Inc. 1116 Texas Coast Lone Star Painting 430 The Harrison Insurance Agency 1410 The Leasing Workshop -- A division of C.L.A.S.S. 1018 The REALM 1200 The U.D. Registry, Inc. 811 The Work Number 1430 Time Warner Cable 1439 Tri-Star Window Coverings 1105 Two Men And A Truck 1142 U.S. Water Works, Inc. 903 United Adjustment Services, Inc. 535 United Water Conservation 934 USIEnergy 1409 Verizon Avenue 433 Visitor & Community Television Corp, VCTV 1629 Viterra Energy Services 703 Waste Reduction Consultants, Inc. 1507 Water Master America, Inc. 1530 Water Smart 1434 WaveCom Electronics 1608 Web Service Company, Inc. 906 Wellspring Wireless Utility Services 1415 Whirlpool Corporation 609 Who's Calling, Inc. 1501 Wilmar 1515 Woodgraphics 1123 Woodland Entertainment 416 WSNet 1610 Yardi Systems, Inc. 630 Young Adjustment Company 623 2002 EXHIBITION FLOOR PLAN PLATINUM SPONSORS Apartment Finder 1109 Apartment Guide 907 BellSouth 733 Coinmach Corporation 617 For Rent Magazine 707 Homestore.com 309 Sears 1115 SILVER SPONSORS Network Multifamily 1009 RealPage Inc. 1003 BRONZE SPONSORS Century Maintenance Supply 807 Maintenance Warehouse 517 MRI--Management Reports International 919 Rent.com 925 Time Warner Connect 1439 Yardi Systems 630 CHECK OUT THIS SPECIAL CONFERENCE SECTION FOR MORE DETAILS OR VISIT US ONLINE AT WWW.NAAHQ.ORG FOR THE MOST UP-TO-DATE INFORMATION |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion