Comdisco, Call Interactive Alliance to Provide Interactive Voice Response Disaster Recovery Services.ROSEMONT, Ill.--(BUSINESS WIRE)--Dec. 7, 1998--Comdisco Inc. (NYSE NYSE See: New York Stock Exchange :CDO (Collaborative Data Objects) A programming interface from Microsoft for accessing MAPI-based e-mail, calendaring and scheduling servers. Originally called "OLE Messaging" and "Active Messaging," CDO wraps the Enhanced MAPI library into a COM object that provides the ) and Call Interactive have formed an alliance designed to help organizations better manage unpredictable, unforeseen and disaster-related situations. The agreement, announced today, combines Comdisco's worldwide disaster recovery capabilities with Call Interactive's extensive Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) services. "For many businesses, IVR technology is the first line of interaction with their customers," says Tammi Franke, vice president of corporate alliances, Comdisco. "Our relationship with Call Interactive will help businesses safeguard their IVR technology and recover it, usually without an interruption in service." Continuous availability of IVR services is critical for many organizations, but especially so for companies providing 24-hour, seven-day-a-week automated-system accessibility. For example, customers of banking and financial institutions expect to perform a wide range of functions (such as funds transference TRANSFERENCE, Scotch law. The name of an action by which a suit, which was pending at the time the parties died, is transferred from the deceased to his representatives, in the same condition in which it stood formerly. , bill payment, account referencing and credit card applications) at any time, Franke says. "Protecting not only the IVR service, but also safeguarding the data retrieved via telephone, is vital to maintaining customer privacy, information accuracy, and satisfaction," says Tom Nichting, president, Call Interactive. "By partnering with Comdisco, our customers can be sure they've taken the necessary steps to protect their IVR service and data." About Comdisco Comdisco (NYSE:CDO) is a technology services company and a leader in providing infrastructure management and optimization services, which are the underlying technological components and services necessary to deliver information and applications any time, any where, without delay or disruption. Comdisco provides the key elements of infrastructure management, including desktop management services; managed network services, business continuity and Year 2000 testing services; financial management services; and the software tools to support these areas. Comdisco's revenue for the fiscal year ended September 30, 1998, were $3.2 billion. For more information about Comdisco, call 800-272-9792 or visit their Web site at www.comdisco.com. About Call Interactive Call Interactive is the leading provider of 800# Interactive Voice Response (IVR) services and is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of First Data Corporation (NYSE: FDC FDC - Floppy Disk Controller ). Headquartered in Omaha, Nebraska “Omaha” redirects here. For other uses, see Omaha (disambiguation). Omaha is the largest city in the State of Nebraska, United States. It is the county seat of Douglas County.GR6 As of the 2000 census, the city had a population of 390,007. , the company serves hundreds of businesses in a host of industries including financial services, telecommunications, consumer goods consumer goods Any tangible commodity purchased by households to satisfy their wants and needs. Consumer goods may be durable or nondurable. Durable goods (e.g., autos, furniture, and appliances) have a significant life span, often defined as three years or more, and , pharmaceutical, government and more by providing technical and service support for promotional and long-term IVR programs. For more information, consult the company's web site at www.callit.com. Editor's note: There is a pound sign following "800" in the last paragraph. This symbol may not transmit properly in some systems. |
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