Comdial announces wideopen.group; first groupware application for computer/telephony.CHARLOTTESVILLE, Va.--(BUSINESS WIRE)--Oct. 28, 1996--Comdial Corp. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on NM:CMDL CMDL Climate Monitoring and Diagnostics Laboratory CMDL Common Mission Data Loader ), a leading producer of telephone switching Telephone switching Moving one's assets from one mutual fund or variable annuity to another by telephone. telephone switching The movement of an investor's funds from one mutual fund to another mutual fund on the basis of an order given via platforms and software for computer telephone integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), on Monday announced the availability of wideopen.group, its first CTI groupware application. wideopen.group is designed to afford collaborative call processing In telecommunication, the term call processing has the following meanings:
DXP Directory Exchange Protocol DXP Digital Extended Processor DXP Dynamic Xml Page or DXP Plus, which is telephony-linked to virtually any local area network. Switch-to-network connectivity is achieved over Comdial's universal telephony server A computer in a network that provides telephone integration. The term may refer to the entire system or to just the plug-in boards and software. An Internet telephony server links phone lines to the Internet. , wideopen.office. wideopen.group will be available in November. End user cost, depending on configuration, will be about $200/seat. The wideopen.group application is sourced from Cincinnati, Ohio-based Q.SyS Inc. According to Comdial President and Chief Executive Officer William G. Mustain, wideopen.group improves productivity by allowing workgroups to perform telephony functions from their desktop personal computers and to handle routine call processes interactively as needed as needed prn. See prn order. . "The system is easy to use," he said. "Such activities as outbound dialing, transferring, conferencing and answering calls can simply be performed by `drag and drop A graphical user interface (GUI) capability that lets you perform operations by moving the icon of an object with the mouse into another window or onto another icon. For example, files can be copied or moved by dragging them from one folder to another. ,' while user-friendly icons make overall operation intuitive for workgroup members. "The rapid introduction of the wideopen product line underscores our continuing commitment to make computer-telephone integration an affordable and practical solution for any size of organization," Mustain said. "We believe Comdial is now the only company that can deliver a complete CTI product line, both hardware and software, for small and mid-size businesses." wideopen.group is the third CTI software package in the wideopen product family that Comdial has introduced this year. When wideopen.group is integrated with local or network data bases, users can scan the preview window to see who is calling, and then decide whether or not to take the call, transfer it to someone else, or send it to voice mail. It is also possible to take notes while on a call, and save the notes in the handy call log for easy access and editing. wideopen solutions are available from a nationwide network of authorized Comdial dealers. Comdial, a leader in the emerging computer-telephone market, was among the first switch manufacturers to publicly commit to introducing standards-based computer-telephone products. CTI products, including voice processing, now account for nearly 20 percent of Comdial's total revenues, and have contributed significantly to increasing gross margins. Comdial Corp. is a leading designer, manufacturer and supplier of a broad range of telecommunications products and system solutions based on computer telephone integration. CONTACT: Comdial Corp. Dick Bucci, 804/978-2200 dbucci@comdial.com or Allen & Caron Inc/South Coast Communications Marty Tullio (investors) Owen Daley (media) 714/252-8440 |
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