Comdial Takes Home Best of Show Award At CTI Expo - Spring '99.CHARLOTTESVILLE, Va.--(BUSINESS WIRE)--July 1, 1999-- Comdial Corporation (Nasdaq: CMDL CMDL Climate Monitoring and Diagnostics Laboratory CMDL Common Mission Data Loader ), a provider of integrated communications solutions announced today that its Impact Group CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. application won Best of Show at CTI(TM) Expo Spring '99. Impact Group is a CTI application designed to enhance the productivity of work groups or a small call center. Impact Group includes screen pops and interfaces with most popular personal information management (PIM (1) (Protocol Independent Multicast) A multicast routing protocol endorsed by the IETF. Used in conjunction with an existing unicast routing protocol, it comes in two flavors: Dense Mode (PIM-DM) is used when recipients in the target group are in a concentrated ) software such as ACT(R), and Goldmine(R). Twenty-five station monitoring creates a smoother, more efficient call flow for the call center manager. "We are delighted that our Impact Group has been recognized among some of the industry's best products," said William G. Mustain, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Comdial Corporation. "Winning this award shows that Comdial's products are the best-of-breed in its market segment and reflects our commitment to providing customers with highly integrated solutions for datacom/telecom convergence." At the spring '99 show, editors and engineers from CTI, Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , and C@ll Center Solutions magazines judged products from more than 300 exhibitors. Their evaluations were based on each product's feature set, ability to work with existing standards, and the degree to which it contributes to the development of future Internet telephony, CTI and call center products and services. CTI Expo Spring '99 attracted more than 16,000 telecom professionals from around the world, who came to see the latest products, services and technologies in leading-edge areas such as speech recognition, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP) gateways, and voice/data switches. "Our editors selected Comdial for the outstanding impression they made on the exhibit floor," said Rich Tehrani, group publisher of Technology Marketing Corporation(TM) and co-chairman of CTI Expo. "Comdial's Impact Group has helped make CTI Expo the leading forum for the datacom/telecom industry." About Comdial Comdial is a provider of integrated communications solutions for small and mid-size organizations. The Company's broad product line includes digital switches, wired and wireless business telephones, call center hardware and software, voice processing systems, and Internet Protocol telephony gateways. For more information about Comdial, please visit our web site at http://www.comdial.com. |
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