Comdial Demonstrates Enhancements to Hotel Communications Solution at HITEC '99.CHARLOTTESVILLE, Va.--(BUSINESS WIRE)--June 22, 1999-- Impact Concierge Hospitality Package Includes Features to Increase Cost Effectiveness and Improve Guest Convenience, Staff Productivity and Hotel Security Comdial Corporation (Nasdaq:CMDL CMDL Climate Monitoring and Diagnostics Laboratory CMDL Common Mission Data Loader ) announced today that it will showcase new features to its Impact Concierge hospitality package at the HITEC HITEC Highway Innovative Technology Evaluation Center '99 tradeshow on June 22-24, 1999 in Atlanta, Georgia. Comdial will be exhibiting at booth numbers 1344 and 1346. Comdial's Impact Concierge has become a valuable communication resource for the hospitality industry by improving productivity, cutting expenses and providing first-class guest services. Designed for installation in mid-sized hotels serving business travelers, Impact Concierge is a very feature-rich communications system In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. . Impact Concierge is currently the only hospitality product on the market that offers call accounting, wireless integration, status reporting and voice mail from the same company and therefore allows for tighter system integration. Hotel Owners Impact Concierge contains unique features developed specifically to help increase profitability, enhance cost effectiveness and improve staff productivity for hotel owners. These include: -- Two-Tier Costing for Calls and Internet Access See how to access the Internet. -- Operators can establish a surcharge An overcharge or additional cost. A surcharge is an added liability imposed on something that is already due, such as a tax on tax. It also refers to the penalty a court can impose on a fiduciary for breaching a duty. and grace period for local and toll-free calls. This allows operators to charge for extended 800 number calls and Internet access. -- Simultaneous Voice and Data See SVD. -- Both voice and data calls are billable commodities. Impact Concierge provides hotel owners the option to provide simultaneous voice and data calls to the guests and capture the additional revenue stream. -- Cost Effective Retrofits -- Hotels faced with the need to upgrade their communications systems can save money by installing the Impact Concierge, in conjunction with Impact SCS telephones, and avoid costly re-wiring. -- Property Management System Integration -- Impact Concierge integrates with the majority of currently available property management systems. -- Intuitive, User-Friendly PC Screens -- Comdial's Impact Concierge is the only system equipped with a Windows(R) graphical user interface (GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. ). With turnover levels as high as 100% among clerical staff, menu driven screens are easy to learn and understand, bringing new employees up to speed quickly. -- Wireless Integration -- By taking advantage of Impact Concierge's wireless capabilities, hotel supervisors and staff can stay in constant contact while attending to other duties. To increase response rates to hotel emergencies, Impact Concierge offers: -- Audible A protected MP3 file format from the Audible.com audio download service. See Audible.com. and Visual Alert for System Failure -- Personnel will receive audible and visual alerts for system failures. These alerts can be integrated with an external bell or tracker paging system to assure immediate notification. -- Emergency Notification -- In the event of an emergency, Impact Concierge alerts the attendant, with a screen pop, and rings an administrative telephone, as soon as the guest dials 911. Guest Courtesy and Convenience Addressing the needs of business travelers, Impact Concierge will now offer: -- Voice and Data Extensions in Every Room -- With Impact Concierge, hotels can add up to five extensions in each hotel room to accommodate the growing number of guests that travel with laptops and portable fax machines. Simultaneous voice and data ports also allow guests to check voice mail and e-mail, surf the Internet, as well as take and place calls all at the same time. -- Wireless Telephones -- Hotels can now offer guests wireless phones by adding the Air Impact wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. service from Comdial to Impact Concierge. Guests can feel free to move around the facility without worrying about missing important calls. -- Wake up Calls -- The Impact Concierge allows guests to set, and cancel, their own wake up calls. About Comdial Comdial is a provider of integrated communications solutions for small and mid-size organizations. The Company's broad product line includes digital switches, wired and wireless business telephones, call center hardware and software, voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. systems, and Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. gateways. For more information about Comdial, please visit our web site at http://www.comdial.com. |
|
||||||||||||||||||

Printer friendly
Cite/link
Email
Feedback
Reader Opinion