Combination of an Automated Call Center Solution & Outsourcing 'Live' Support Provides Best 'Cost Control' for Companies with Phone-Based Sales and Service.Business Editors SEATTLE--(BUSINESS WIRE)--Oct. 22, 2003 PhoneAutomation.com, Inc. services also allow for 24/7 sales and service capability PhoneAutomation.com, Inc. today, announced that while a current trend toward outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. "live" Call Center phone support for Technical Support, Customer Services and Sales processes A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. has gained momentum in the past year, it is not the complete solution to save companies the most money and provide the best service for their customers. "Outsourcing "live" phone-based operations to India, Europe and Asia has reduced a firm's overall costs, but not as significantly as combining these services with phone-automation services," said Bob Foscolo, founder and president of PhoneAutomation.com. Generally, a company will spend anywhere from $8 to $15 to answer and handle "live" sales or service phone calls from a customer with an internal Call Center of their own or through a Call Center service facility in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Overseas, these costs might be reduced 50%. In addition to these costs, a company must also supply its outsourcer all current and changing information, training materials, policies and procedures Policies and Procedures are a set of documents that describe an organization's policies for operation and the procedures necessary to fulfill the policies. They are often initiated because of some external requirement, such as environmental compliance or other governmental , etc., through an internal "skeleton staff skeleton staff n → personal m reducido skeleton staff n → effectifs réduits skeleton staff skeleton n → " of their own, in order to provide higher-level support and maintain control. Alternatively, phone automation services can cost only $1.50 per call. With phone automation, customer calls are received by an Automated System first, processed with the intention of resolving 20% to 30% of the customer issues, and then transferring the remainder of unsolved "live" calls to an internal call center or outsourcer of choice. This complete solution maximizes efficiency and reduces costs even further. The more volume you have in incoming calls, the more money a company saves. About PhoneAutomation.com Seattle-based PhoneAutomation.com, Inc. helps companies to automatically process small, medium or large volumes of incoming sales orders The sales order, sometimes abbreviated as SO, is an order received by a business from a customer. A sales order may be for products and/or services. Given the wide variety of businesses, this means that the orders can be fulfilled in several ways. , service requests, and customer inquiries in a 24/7 environment, by combining computer technology and telephone-based solutions. Prior to founding PhoneAutomation.com, President Bob Foscolo was the Vice President of Technical Support, Consumer Services Consumer Services refers to the formulation, deformulation, technical consulting and testing of most consumer products, such as food, herbs, beverages, vitamins, pharmaceuticals, cosmetics, hair products, household cleaners, [paints, plastics, metals, waxes, coatings, minerals, , and Quality Assurance for Infogrames Inc., now Atari (Nasdaq:ATAR). Before that, he worked with Automated Systems at GT Interactive Software and Virgin Interactive Entertainment. Foscolo also worked for four years as an independent consultant, and for over ten years at Mercedes-Benz of North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , where he specialized in Operations, Inventory Control and Distribution systems. For more information, visit www.phoneautomation.com or call 888-361-8700. |
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