ComTek, J.D. Edwards Partner to Provide Computer Telephony for J.D. Edwards Customers.DENVER--(BUSINESS WIRE)--May 6, 1999-- Joint Solution Increases Customer Service Agent Efficiency, Promotes Personalized Customer Service While Simultaneously Lowering Operational Costs Enterprise business software provider J.D. Edwards (J.D. Edwards & Company, Denver, CO, www.jdedwards.com) A developer of multinational, integrated enterprise software for distribution, finance, human resources, manufacturing and supply chain management. & Company (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : JDEC JDEC Joint Data Exchange Center (US/Russian missile warning) JDEC Joint Document Exploitation Center (US DoD) ) and international provider of computer telephony solutions ComTek International Inc. today announced a partnership to provide Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) to J.D. Edwards customers. The jointly developed telephony plug-in strengthens J.D. Edwards' customer service management solution by automatically displaying customer information on service agent's screens as service calls are received, thereby allowing more efficient call handling and ultimately improving customer satisfaction. "This partnership makes it possible for OneWorld users to experience the benefits of CTI with minimum risk and maximum benefit," said Dan Oxender, managing director of ComTek. "The telephony functionality to be released with J.D. Edwards' next cumulative release of OneWorld interfaces directly with the ComTek product lines, providing OneWorld users `plug and play' CTI." Using ComTek's telephony middleware, J.D. Edwards OneWorld users are able to easily view caller information. Today, J.D. Edwards uses this joint solution in its Customer Service Management System (CSMS CSMS Connecticut State Medical Society CSMS Customer Service Management System (J.D. Edwards) CSMS C Specific Media Support CSMS Combined Support Maintenance Shops CSMS Communications and System Management Segment ) call center. "The partnership with ComTek allows J.D. Edwards users to bridge phone system technology to the OneWorld applications. This powerful solution increases agent efficiency and promotes personalized customer service, while simultaneously lowering operational costs," said Jim Godsey, director of J.D. Edwards' Product Alliances program. "ComTek provides a robust solution designed to increase customer satisfaction and streamline operations in the call center. We are very excited to offer the enhanced benefits of this computerized telephony system to our OneWorld customers." About ComTek Based in Denver, ComTek International is a developer and integrator of comprehensive communications and data integration solutions. ComTek's expertise resides in the design, development, implementation, and support of distributed software to meet today's business requirements. ComTek's computer telephony products are installed with several Fortune 500 companies, including MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. , GE and J.D. Edwards, in addition to many smaller businesses. ComTek International Inc. is a privately held corporation Noun 1. privately held corporation - a corporation owned by a few people; shares have no public market close corporation, closed corporation, private corporation . Additional information can be obtained by contacting the company at (303) 985-9808 or via the Internet at www.comtek-intl.com About J.D. Edwards J.D. Edwards provides Idea to Action(tm) software for managing the enterprise and supply chain. The Company's integrated applications give customers control over their front office, manufacturing, logistics/distribution, human resources and finance processes for the consumer products, industrial and services industries. J.D. Edwards enables Idea to Action with ActivEra(tm), a collection of tools and technologies that extend the J.D. Edwards SCOREX and AIMX supply chain solutions and OneWorld(tm) and WorldSoftware(tm) enterprise business software. ActivEra allows customers to change their enterprise software quickly and easily during and after implementation. The Company's solutions operate in multiple computing environments, including Windows NT(R), UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). (R) and OS/400(R), and are Java(tm) and HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. enabled. Founded in 1977, J.D. Edwards is headquartered in Denver and posted fiscal 1998 revenues of $934 million. Additional information can be obtained by contacting the Company at 1-800-727-5333 or via the Internet at www.jdedwards.com. |
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