Colorado Department of Corrections Selects Numara(TM) Software's FootPrints to Automate IT Service and Support across 25 State Facilities.State Corrections Facility Deploys 100% Web-based Numara FootPrints to Manage Complex IT Infrastructure, Monitor Prisons, and Centrally Track Prison Transfers TAMPA, Fla. -- Numara Software, Inc., a leader in service desk management solutions for small-to mid-sized enterprises, today announced that the Colorado Department of Corrections (CDOC CDOC Colored Dissolved Organic Carbon CDOC Combined Defense Operations Center CDOC Chromomorphic Dissolved Organic Carbon CDOC Counter-Drug Operations Center CDOC Continuing Demonstration Of Capability ) has selected Numara Software's FootPrints[R] to manage IT support for 6,000 state employees across 25 locations, as well as monitor private prison facilities. Numara FootPrints is an award-winning, ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). [R] verified web-based service desk automation product that centrally tracks and manages all incoming service and support requests received from multiple communication channels, including phone, email, the Web, and chat. In addition to Numara FootPrints' centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. incident, problem, and request management, the Numara FootPrints product line offers numerous add-on tools and integrations with leading solutions to extend the service desk with change management, automated IT asset management, dynamic access to LDAP (Lightweight Directory Access Protocol) A protocol used to access a directory listing. LDAP support is implemented in Web browsers and e-mail programs, which can query an LDAP-compliant directory. and SQL-based directories, live eSupport, and more. In order to deliver effective IT service and support to its 6,000 employees and manage its IT infrastructure, CDOC created an IT support center powered by Numara FootPrints. The support center helps CDOC track and manage all types of IT projects, including multi-channel end-user support requests, department-wide application upgrades, network outages A network outage is an interruption in availability of a system due to the communication failure of the network. Network outages cost money directly to the organisation (for example Banks, Airlines, Online Transaction companies); or cost money indirectly to customers ISP, or errors, and more. All IT incidents from 25 facilities are logged into the Numara FootPrints system, which is managed by 81 agents located in various areas of the state. The agents are assisted by four inmates, utilizing separate Numara FootPrints projects, who have proven valuable at resolving many non-confidential level-one support requests. "FootPrints is an amazingly agile product," stated Paul Lewin, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. of Business Technologies at the Colorado Department of Corrections. "The product's ease-of-use and 100% web-based access for agents were key draws for us. As soon as we implemented the product, the system's flexibility and customization capabilities made it easy to integrate with a range of different business processes and existing applications." "Prior to FootPrints, we had no way of gathering information and reporting on IT problems," explained Karen Danley, BT Support Center Manager at Colorado Department of Corrections. "Since implementing FootPrints, we have definitely seen an increase in work efficiency. Support agents and employees leverage the system as a knowledge base to solve problems much faster." CDOC officials within the Private Prison Monitoring Unit also use Numara FootPrints to track contractual deficiencies within the private facilities (outside of the 25 state-run correctional institutions Noun 1. correctional institution - a penal institution maintained by the government detention camp, detention home, detention house, house of detention - an institution where juvenile offenders can be held temporarily (usually under the supervision of a juvenile ), and to monitor overall performance levels of these facilities. State-regulated private correctional facilities must comply with strict standards, guidelines guidelines, n.pl a set of standards, criteria, or specifications to be used or followed in the performance of certain tasks. , and regulations pertaining per·tain intr.v. per·tained, per·tain·ing, per·tains 1. To have reference; relate: evidence that pertains to the accident. 2. to inmates' living conditions living conditions npl → condiciones fpl de vida living conditions npl → conditions fpl de vie living conditions living , quality of food, and other areas. Members of the Private Prison Monitoring Unit closely monitor contractual deficiencies and frequently visit inmates to ensure standards are being upheld and regulations are being met. They report violations and other relevant findings in Numara FootPrints remotely. This information is then logged, auto-routed to appropriate staff, and proactively managed in Numara FootPrints, allowing CDOC to quickly address specific cases and better monitor overall performance and compliance of the private correctional facilities. To read more about how the Colorado Department of Corrections has benefited from using FootPrints software, please visit: http://numarasoftware.com/FootPrints.asp About Numara Software Inc. Founded in 1991, Numara[TM] Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments. The company's two flagship products A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Numara[TM] Track-It![R] and Numara[TM] FootPrints, make it the service desk management leader for small to mid-sized enterprises, serving more than 50,000 customer sites worldwide. Overall, the Numara[TM] Software trusted solutions automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment, and network monitoring The term network monitoring describes the use of a system that constantly monitors a computer network for slow or failing systems and that notifies the network administrator in case of outages via email, pager or other alarms. . |
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