Colorado CustomWare Selects Parature for Online Support.Business Editors/High-Tech Writers RESTON Reston, uninc. city (1990 pop. 48,556), Fairfax co., N Va., a planned community established in 1961. A suburb of Washington, D.C., Reston is organized in a series of residential villages and commercial areas. , Va.--(BUSINESS WIRE)--Sept. 8, 2003 Parature Inc., an innovator of online support software, today announced that Colorado CustomWare has selected Parature to power its support website. The announcement comes at a time when more and more small- and medium-sized businesses are choosing Parature to launch their first-ever online support initiatives. Parature's hosted online support solution provides a high level of functionality and value for a relatively low price tag. Colorado CustomWare (www.coloradocustomware.com) is a private company that provides appraisal assessment software to state and local governments nationwide. The company selected Parature after evaluating online support solutions from other vendors including RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. and YellowFish Software. Prior to selecting Parature, Colorado CustomWare did not provide an online support option to its customers. People using the company's appraisal assessment software typically called into a toll-free phone number for support, or sent email to a support email address See Internet address. that was shared by several Colorado CustomWare employees. Response times to customer inquiries and the responses themselves varied greatly depending on who serviced the call. With Parature, Colorado CustomWare is able to provide a consistent level of support to every customer by leveraging Parature's web knowledge base and built-in ticket management system. By involving the customer more in solving problems, Colorado CustomWare is also gaining a better understanding of its market while controlling its own support costs. "As a growing enterprise, we needed a consistent and cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. way to support customers going forward," said Rich Graylin, Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. for Colorado CustomWare. "Parature provides the best value for the money when it comes to setting up online support operations. Our customers like our new support website, our staff is comfortable using the system, and our response times and quality of responses to customer inquiries have been improved. If we had to do it all over again, we would still select Parature in a heartbeat immediately. See also: heartbeat ." About Parature Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs. The company's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Parature 5, is an easy-to-use, comprehensive and affordable online support solution for businesses, educational institutions, and government agencies. Parature allows organizations to manage support requests and to publish self-service knowledge bases on the Web, reducing the need for costly and time-consuming telephone support. Organizations use Parature to support their customers, partners, employees, developers and sales teams. Headquartered in Reston, Virginia Reston is an internationally known planned community whose goal was to revolutionize post-World War II concepts of land use and residential/corporate development in American suburbia. , Parature can be found on the Web at www.parature.com. As an online enterprise service, Parature eliminates the need to buy, install or maintain hardware, software or networks and can be implemented in hours at a significantly lower cost than traditional enterprise software, and easily configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: to adapt to changing business requirements. More information is available at www.parature.com. |
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