Coleman-Martin Selects Opticom iView as Service Management Technology Leader.

Business/Technology Editors

ANDOVER, Mass.--(BUSINESS WIRE)--July 24, 2000

Strategic Partnership Provides Customers With Comprehensive

Next-Generation Business Solution

Opticom, the e-world service management experts, today announced a strategic reseller partnership with Coleman-Martin, an end-to-end Information Technology Services company serving customers in the Mid-Atlantic area. Coleman-Martin, an HP OpenView Authorized Gold Partner Reseller and "Best in Class" Reseller, will resell and provide professional services for Opticom, an HP OpenView Portfolio Partner with a Certified Application, iView(TM).

"We are very pleased that Coleman-Martin has selected Opticom's iView as their standard for service management implementations," stated Anne Brazao, vice president of marketing at Opticom. "It is becoming a necessity for businesses to manage IT environments from a business perspective, in order to proactively control and reduce costs while realizing new revenue streams. Traditional approaches simply provide graphical representations over time of the same raw element-centric data that the network management system uses for real-time fault management. Coleman-Martin and Opticom's implementations will provide a true business view of the technical infrastructure by providing comprehensive, consolidated information on all aspects of the service management process that impact delivery of services to end users."

This partnership allows IT professionals, network managers and service providers to access web-based vital analysis and trending information that would otherwise have to be gathered using separate products, manually integrated, then evaluated against business requirements. iView tightly integrates with management platforms to provide networking professionals with easy-to-understand information designed to increase operational efficiency, improve service levels and obtain accurate financial information necessary to apply business management to the networked infrastructure.

"Exclusive commitments to our strategic partners have allowed us to gain a competitive advantage," explains Jeff Jamieson, vice president of business development at Coleman-Martin. "In each technology area, we select a single partner, the industry leader. We then leverage these partnerships to find an optimal solution for the customer. We chose Opticom's iView because it is the most comprehensive software suite in the industry. Additionally, iView's ability to transform raw data into meaningful business-focused metrics is unsurpassed by the competition."

About Opticom

Opticom designs and markets strategic service management applications that enable its customers to increase operational efficiency, improve service levels and obtain accurate financial information necessary to apply business management to their technical infrastructures. Committed to developing cutting-edge business solutions for enterprises and service providers, Opticom provides iView(TM) solutions, built on an open, standards-based architecture, easily scaled to support the growing infrastructures of Internet-based businesses. Opticom's iView software solutions are in use in many leading corporate IT organizations and major service provisioning companies. Opticom can be reached on the Internet at www.opticominc.com.

About Coleman-Martin

Headquartered in Annapolis, Maryland, Coleman-Martin is an Information Technology Services company providing business solutions for System and Network Infrastructures, Custom Application Development, and IT Architecture Consulting. Coleman-Martin serves a wide-range of corporate and government clients, including ISPs, telecommunications companies, financial and education institutions, and government agencies. Coleman-Martin maintains long-term relationships with Hewlett-Packard Company, Cisco Systems, Microsoft, Oracle, BEA and a range of hardware and software product companies -- to provide clients with superior products and expert solutions. Information about Coleman-Martin and their services can be found on the World Wide Web at www.coleman-martin.com

Opticom is a registered trademark, and the Opticom logo, opticominc, Executive Information System, EIS, iView, ExecutiveView, AssetView, AvailabilityView, ServiceView, CapacityView, ExecutiveActionView, TSA and BalanceFactor are trademarks of Opticom Inc. All other marks referenced in this document are the property of their respective holders.